Imaging District Service Manager
1 month ago
As an Imaging District Service Manager, you will lead and manage a team of Field Service Engineers covering New Mexico and El Paso, TX and participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services. Your team will be responsible for customer satisfaction, performing to maintain and enhance the image of Philips in the local marketplace.
This is a remote/home-based role. For this position, you must reside in or within commuting distance to the Albuquerque, NM area.
Your role:
- You will enable a customer-centric team which puts the customer first
- Skillfully coach team members to be a self-directed workgroup which embraces Philips Behaviors and delivers results consistently.
- Lead and manage all Imaging service functions as assigned to the Region for Customer Services including full P/L responsibilities, achieving annual revenue goals in excess of $18 million. Participate in the development and implementation of strategic and tactical plans to achieve annual revenue targets and grow Region revenue from core business and value added services.
- Collaborate across business lines including but not limited to: Ultrasound, Equipment Sales, Service Sales, Multi-Vendor, Medical IT, Business Innovation Units and other Philips companies to leverage capabilities and identify new business opportunities and develop plans for implementation.
- Build strong collaborative working relationships and provide direction for marketing, customer support, product sales and service operations.
- Plan and develop processes to implement and manage marketing programs and promotions for Service products within the Region to achieve and exceed targets.
- Drive continuous business process improvement in the Region.
- Manage an annual operation budget as well as 18-23 direct reports.
- Determine possible strategic and tactical initiatives and prioritize based on business needs and resource availability.
You're the right fit if:
- You've acquired 5+ years of experience in leadership within healthcare equipment services or sales. Diagnostic imaging background highly preferred.
- Your skills include solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue; ability to create competitive strategies and plans.
- You have a bachelor's degree. MBA preferred.
- You have excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills; excellent analytical, organization, and time management skills; effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You must be able to:
o Travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy).
o Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
o Work flexible hours.
o Wear all required personal protective equipment.
o Lead/supervise others.
o Comply with vendor credentialing.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Candidates must reside in or within commuting distance to Alburquerque, NM.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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