Product Owner, Customer Experience

4 weeks ago

Chicago, Illinois, United States Intelsat Full time

Your role in helping us shape the future:
Intelsat's Product Development group is focused on producing exceptional Customer Experiences, across its' unparallel set of industry competitive offerings. We are seeking an innovative candidate with a passion for quality management. The delivery of real-world products on time and on budget will rely on the right requirements set and a testing strategy designed and implemented by this individual.
You will be an important resource to the success of Intelsat's Service Management Portal (SMP), our chosen Single Pane of Glass platform used by customers to manage their products and services. Working closely with Intelsat's business units, engineering, operations and support teams; you will build context, provide service assurance and execute flawless product delivery. In this role, you will be instrumental in facilitating the testing of new features prior to each release and work alongside Product Managers to appropriately spec new products and move them through our Lean Portfolio Management process.
Are you up to the challenge?

  • Meet with internal and external stakeholders, to build context and understand business requirements that will facilitate the development, release schedules and test plans
  • Evaluate technical documentation and business requirements, for each project, in order to determine scope and Universal Application Testing timelines
  • Analyze design specifications and functional expectations to ensure specific test criteria, that you create with the stakeholders, are met to allow for a successful production release.
  • Work directly with commercial stakeholders, OSS and BSS teams to ensure new features or products are delivered error free
  • Oversee the internal and external engineer's development, of support and technical documentation
  • Craft through release notes and other relevant documentation prior to each successful release
  • Establish an end-to-end development program with published cadences and management tracked via Confluence / Jira
  • Lead the execution of test strategies in concert with stakeholders
  • Facilitate communication and plan execution across functional resources
  • Identify and communicate key testing requirements in a timely manner
  • Certify release candidates prior to code promotion enabling the Intelsat's future automation capabilities


You should definitely have:

  • A minimum of 3-years of recent, relevant experience that includes testing, product requirements development and digital development in a corporate environment.
  • A minimum of 2-years of experience leading User Acceptance Testing efforts
  • A 4-year degree in Business, Business Information Technologies, Telecommunications / Satellite Engineering
  • The ability to build, administer and lead a test plan in Jira
  • Project/program management skills
  • The ability to understand the customer's business strategies to become an advocate for profitability on behalf of the customer
  • Effective English language skills both written and verbal
  • Shares knowledge, empowers and provides critical support to launch product on-time and within budget.


It would be nice if you had:

  • Led a previous applications development / customer experience related program in the Satellite or Telecommunications industry.
  • Designed and implemented a comprehensive testing strategy for a large software deployment
  • Existing SAFe Agile methodology experience


What it's like to work with us:
Intelsat is connecting the world and transforming the satellite and inflight connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • Flexible work arrangements wiht hybrid work policy of up to two days per week telework
  • We emphasize personal and professional growth
  • Awesome benefits including DTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture


Other Job Info

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Job requires ability to lift up to 20 lbs


About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled

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