Customer Account Manager II

1 month ago

Greater Boston Area, United States Huntress Full time

Reports to: Manager, Channel Account Management

Location: Remote US

Compensation Range: $90,000 base with additional potential variable of $60,000, plus equity

What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.

Today's cyber-attacks aren't limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks

What You'll Do:

As a Senior Account Manager, you will join a team of sales professionals focused on driving Annual Recurring Revenue growth through cross-selling additional products and expanding and retaining the installed products across our customer base. This role is critical in expanding our relationships with customers while helping them develop a strong security posture within their organization.

This individual contributor role is focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, customer loyalty, customer satisfaction, and everything growth and success after the initial sale.

Reporting to the Manager of Account Management, this is a high-impact, high-visibility role. Success in this velocity motion will be measured by expansion and retention metrics, as well as the ability to maintain high levels of activity and deliver outcomes across your customer base.

Responsibilities:

  • Achieve assigned quota based on both expansion metrics and renewal rates in a velocity sales motion
  • Work with customers to be a trusted advisor delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service
  • Maintain and reinforce Huntress' culture
  • Build and maintain strong relationships with multiple contacts within assigned partner organizations
  • Execute a customer and partner engagement process to ensure great communication with our existing customers

What You Bring To The Team:

  • Five years of experience in Account Management or Direct Sales roles, ideally focused on mid-market and below
  • Strong experience in SaaS, preferably related to the cyber-security industry
  • Experience with SFDC or other similar CRM platforms
  • Strong bias to action and ability to get things done efficiently and effectively

What We Offer:

  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement to build/upgrade home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or participating in the employee selection process, please direct your inquiries to Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

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