Field Service Technician
2 weeks ago
In this role, you'll offer technical support for GPG Power Protection Service in Electrification Smart Power across Denver, Colorado, Portland, Oregon, and Phoenix, Arizona. Your focus will be on delivering top-notch, professional service either remotely or on-site, following ABB's standard processes and safety protocols to ensure customer satisfaction. Collaboration with customers and internal ABB teams will be key, as you strive to identify new service opportunities.
This role is classified at a global grade 16 level.Your responsibilities:
- Execute various service tasks, troubleshoot technical issues, and provide analysis on-site or remotely across different service categories
- Enhance customer satisfaction by meeting service expectations, fostering strong customer relationships, identifying sales opportunities, and liaising with internal teams
- Coordinate and prepare materials for service activities, ensure quality standards are met, and maintain relevant documentation
- Proactively identify potential equipment failures, recommend solutions, and suggest improvements for product quality and operations
- Follow safety protocols, report any incidents, and uphold environmental responsibilities
- Bachelor's degree in Electrical Engineering or equivalent experience in critical power equipment servicing
- High school diploma with extensive relevant experience will be considered
- Proficiency in communication at various organizational levels, Microsoft Office usage, and basic project management skills
- Experience in creating test plans and detailed reports
- Authorization to work in the US
ABB Smart Power leads in innovative technology, offering smart, connected, and protected power solutions. Our products enhance energy efficiency, productivity, and reliability globally.
We welcome your application as we strive for equal employment opportunities and diversity at ABB. Learn more about us on our website.
ABB is committed to EEO and affirmative action, promoting diversity without discrimination based on race, creed, color, religion, gender, national origin, age, sexual orientation, disability, marital status, or veteran status.
An applicant's base salary for this role typically ranges from $49,400 to $91,600 annually.
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