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Senior Business Analyst, Logistics

4 months ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position will be on the OptumRx Logistics team supporting our home delivery pharmacy. You will be responsible for working with our carriers UPS, FedEx & USPS as well as couriers and third-party logistics providers. You will use various metrics to lead projects that improve service and drive cost reduction.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Offer insight on contract negotiations under the broader UHG contracts for transportation carriers
  • Carrier Reporting and service level tracking
  • Setup of new carrier/couriers within opportune lanes across assigned business units
  • Vendor Support (KPI's, escalations, forecasting)
  • Ownership and execution over key strategic initiatives across multiple business units
  • Serve as internal specialist of parcel in cross-functional teams and initiatives
  • Be responsible for managing daily operational relationships with parcel carrier vendors
  • Create, document, and maintain new transportation related internal processes, training materials, and parcel carrier vendor standard operating procedures
  • Monitor parcel carrier vendor compliance with standard operating procedures and performance to established service levels
  • Create new metrics and goals and communicate and publish metric results
  • Consult with pharmacies on strategies to improve transportation related metrics
  • Pull and combine data from multiple sources and analyze to develop an understanding of parcel carrier performance
  • Identify opportunities within the transportation and distribution space for process optimization and calculate associated cost savings or cost avoidance
  • Summarize findings and recommendations from analysis and communicate clearly
  • Serve as the primary point of contact for parcel carrier issue escalation from pharmacies
  • Address service issues with transportation vendors and hold vendor counterparts accountable for root cause analysis and issue resolution
  • Plan and successfully conduct cross-functional meetings
  • Maintain pharmacy accounts with parcel carriers
  • Back up and assist other team members as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education, in a discipline related to Supply Chain Management, Logistics, Business Administration, can be substituted/is equivalent to years of experience.

Required Qualifications:

  • 3+ years of supply chain and/or logistics experience
  • Experience analyzing large data sets and developing action plans based on findings
  • Experience consulting with internal partners and external vendors on strategy
  • Experience managing day to day operational relationships with carriers
  • Experience maintaining compliance standards with suppliers such as FedEx, USPS, UPS
  • Intermediate Proficiency in MS Excel (Vlookup, Pivot tables, nested formulas)
  • Basic Proficiency in MS Word and MS PowerPoint (creating slide decks for internal meetings)
  • Proven solid organizational skills with experience working on multiple projects simultaneously

Preferred Qualifications:

  • Experience with parcel carrier operations (load plans, network operations, hub & spoke models)
  • Experience delivering presentations to groups of individuals
  • Experience working with couriers
  • Previous experience with vendor management
  • Experience with project management
  • Experience utilizing SQL, Tableau, MS Power BI or similar tools
  • Experience creating SOP's or process flow charts
  • Experience prioritizing work tasks and solving issues with sense of urgency thru root cause analysis

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy


California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.



Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.



At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.