SaaS Onboarding

3 weeks ago


Remote, Oregon, United States WhatConverts Full time

Be the welcoming face of WhatConverts software.

At WhatConverts we innovate and initiate We are a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads and prove the business value of your marketing spend. An Enablement Specialist at WhatConverts ensures that each new customer moves smoothly and successfully through the onboarding/implementation process, and is trained on the product efficiently with an end goal of ensuring product adoption and usage. The Enablement Specialist also supports the Sales department by upselling, hosting discovery calls or demos for organic signups, and suggesting the current best fit to our existing customers. Previous Implementation/Onboarding experience within SaaS is REQUIRED for consideration.

This is a fully-remote, full-time position (40 hours per week).

In this role you'll get to:

  • Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships
  • Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary
  • Conduct onboarding calls with new customers that are engaging, purposeful, and effective
  • Perform product demonstrations for customers who enroll in a product trial period organically
  • Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment
  • Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries
  • Be a dynamic problem solver, a multi-tasking extraordinaire, and a key contributor to our success
  • Be a team player who embraces our company values of Innovation, Integrity, and Initiative

What we're looking for:

  • Must be located in EST time zone to qualify
  • 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required
  • 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred
  • Strong knowledge of Google Analytics, or similar web analytics experience
  • Must have prior hands-on experience working within a CRM
  • A willingness to learn new things as our company grows
  • Strong written and verbal communication skills
  • Ability to analyze problems, develop and execute creative, customer-focused solutions
  • Demonstrated ability to quickly learn SaaS software and become an expert in its functionality
  • Strong time management and data organization skills
  • Previous experience in a sales related role preferred, but not required

Company Benefits/Perks:

  • Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time.
  • Immediate impact - the moment you join our team we hand you the reins to work on projects independently and make a direct impact.
  • Health/Wellness - we offer a variety of premium medical insurance plans, as well as dental and vision insurance - making sure you have access to the coverage that works best for you. WhatConverts covers 100% of the premium cost for individual employee coverage under selected base plans, as well as the full cost of employee Life/LTD/STD insurance coverage.
  • Employee support - we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees.
  • Time off - in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees.
  • Diversity and inclusion - our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach.

Before you apply you should:

  • Learn about our team
  • Read about what makes us different or watch a product overview
  • Read our reviews on G2

If you're passionate about working in a dynamic, fast growing company with smart colleagues and opportunities for development, come grow with WhatConverts.

WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.



  • Remote, Oregon, United States Avetta Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...

  • SaaS Account Executive

    2 months ago


    Remote, Oregon, United States Buynomics Full time

    About Buynomics: "How will changes to my pricing, promotions, or packaging affect the sales of my products?" This is a crucial question for all consumer goods companies. Buynomics has developed Virtual Shopper technology, which answers this question using an AI-based set of SaaS tools. Today, most companies, even global enterprises, attempt to answer the...


  • Remote, Oregon, United States Applied Systems Full time

    Job OverviewApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a highly motivated, skilled, and experienced Director, SaaS Implementation Service Delivery to join the Activation Services team. This role will have the critical responsibility of assessing business processes and customer feedback related to...


  • Remote, Oregon, United States LTK Full time

    LTK's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry. We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a...


  • Remote, Oregon, United States Duetto Full time

    As an Onboarding and Training Manager, you will be responsible for guiding new customers through Duetto's applications, including setup, pricing, and initial strategy creation. You will consult with customers on their goals and priorities, and will provide the instruction, resources, and best practices to achieve those goals. We are looking for motivated...


  • Remote, Oregon, United States DoseSpot Full time

    PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and...


  • Remote, Oregon, United States Alloy Automation Full time

    Alloy Automation is an integration development platform used by the likes of Amazon, Gorgias, Postscript, and many others to launch SaaS integrations at lightning speed. As the number of SaaS applications grows, integrations are more in-demand than ever, but most SaaS companies still build integrations in-house, a painful and slow process. We replace these...


  • Remote, Oregon, United States Subskribe Full time

    RemoteSubskribe is a fast-moving, fast-growing company. We are currently onboarding many customers to our enterprise Quote to Revenue offering and we are looking for top talent to join us on our journey. In this critical role, you will collaborate with internal stakeholders and directly interface with Subskribe customers in order to understand their needs,...


  • Remote, Oregon, United States Iodine Software Full time

    Vice President of Implementation & Support Join us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are:Iodine is an enterprise AI company that is championing a radical rethink of how to...


  • Remote, Oregon, United States AcuityMD Full time

    Customer Success Manager, GrowthAcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark,...


  • Remote, Oregon, United States PEX Card Full time

    Sr. Manager, Demand Gen and Partnerships | 2023 / 2024 SUMMARY: Since 2006 PEX has been on a steady march to build and evolve a solution that helps improve the way organizations operate. To make them more efficient, more nimble, more competitive. PEX has evolved into a robust, secure SaaS solution with a deep suite of workforce spend management capabilities,...

  • 587 - Sales Executive

    4 weeks ago


    Remote, Oregon, United States GoFasti Full time

    We Make Remote Work Remarkable • TopTalent from LatAmHello We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent PART-TIME Sales Executive, based in Latin America, available to work remotely.We are looking for someone with...


  • Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Remote, Oregon, United States Venn Full time

    About VennWe're a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we've been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our...


  • Remote, Oregon, United States Venn Full time

    About VennWe're a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we've been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our...

  • Account Manager

    3 weeks ago


    Remote, Oregon, United States Prismatic (prismatic) Full time

    Prismatic is an embedded integration platform as a service (embedded iPaaS) that empowers B2B software companies to deliver best-in-class integrations to their users. We believe software in every industry has huge potential to positively impact the people who use it, and that better, easier integrations can help software companies make even bigger impacts....


  • Remote, Oregon, United States SafeBase Full time

    SafeBase is not your run of the mill startup. In just three years we have grown to over 700 customers with names like LinkedIn, Dropbox, Instacart, GitLab, and OpenAI in our portfolio.Trust sits at the core of our product, mission, and values. It allows us to put ego aside, roll up our sleeves, ask tough questions, and approach problems together as one team....

  • Contracts Manager

    3 weeks ago


    Remote, Oregon, United States FiscalNote Full time

    About the PositionFiscalNote is seeking a Contracts Manager to play an integral part in FiscalNote's continued growth. As Contracts Manager, you will act as the primary point of contact across the organization for all things involving company contracts, as well as various compliance policies and workstreams related to the contracting process. As a member of...

  • Product Manager

    2 months ago


    Remote, Oregon, United States SailPoint Full time

    Our product team works takes a collaborative atmosphere to focus on initiating SailPoint's product development, marketing its launches, and constantly improving and refining our products.SailPoint is looking for a product manager with passion, drive, and focus to join our team. This position will require a unique blend of thinking strategically outside of...


  • Remote, Oregon, United States Smartcat Full time

    Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any...