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Hotel Operator
4 months ago
About the Role
The Hotel Operator is responsible for answering inbound telephone calls in an environment where transactions range from basic call transfers and overhead paging to guest wake-up calls and message delivery.
Position Responsibilities
Providing customers with a clear picture of Ocean Casino Resort products and services; always leading the call without failing to listen to the voice of the customer
Ensuring that customer requests for services are met and confirmed; within the guidelines established by management
Provide Department with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
Periodic assignments at the box office, handling show ticket sales and distribution
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
Ability to work under pressure in a fast-paced environment with multiple priorities.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions in a fast paced environment
Must be able to work in a seated position for an entire shift, handling transactions which require PC/KEY boarding work as well as a high concentration on telephone conversation
Must be willing to have voice projected over the facility's public address system
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
Ability to work under pressure in a fast-paced environment with multiple priorities.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions in a fast paced environment
Must be able to work in a seated position for an entire shift, handling transactions which require PC/KEY boarding work as well as a high concentration on telephone conversation
Must be willing to have voice projected over the facility's public address system
Requirements
Ability to effectively communicate in English
One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic key boarding) and understanding of telephone etiquette
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Free Parking
Hospitality|Hotel