Enterprise Customer Success Manager

2 weeks ago

Chicago, Illinois, United States RevenueWell Full time

Founded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it's a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the last few years, and we're now a team of more than 150 diverse people that are committed to our mission, super-focused on our product, and fanatical about helping our customers succeed.

In December 2019, we partnered with Marlin Equity Partners to help us aggressively expand our vision in healthcare. Since then, we have more than doubled our footprint (through strong organic growth and acquisition of PBHS) to over 12,000 customers, and we are just getting started If you are excited about healthcare, working with talented people, and want to help build a healthcare technology company that makes a real difference for providers and patients – this opportunity might just be for you.

WHY WE'RE LOOKING:

We are adding an Enterprise Customer Success Manager to our Customer Experience Department who focuses on building and guiding our large, multi-location customers through a comprehensive Dental marketing strategy inclusive of our full suite of products and services. As their Customer Success Manager you will be responsible for building strong relationships with our customers to become their trusted advisor and partner. You will play a crucial role in ensuring our customers' success and satisfaction. You will work closely with the Customer Success Leadership team to develop and execute strategies that drive customer adoption, retention, and growth.

WHAT YOU'LL DO:

  • Manage a portfolio of multi-location service organization clients with sophisticated marketing strategies reliant on our products and services.
  • Develop and implement customer success strategies, processes, and best practices to ensure high levels of customer satisfaction and retention.
  • Collaborate with cross-functional teams, including Sales, Product, Managed Services and Support, to ensure a seamless customer experience and drive customer success.
  • Conduct regular reviews, provide feedback, and identify opportunities for customers.
  • Act as a point of escalation for complex customer issues, working closely with cross-functional teams to resolve them in a timely and effective manner.
  • Collaborate with the Customer Success Leadership team to develop and deliver customer success initiatives, such as onboarding programs, training sessions, executive engagements and customer advocacy programs.
  • Analyze customer data and usage patterns to identify opportunities for product adoption, upsell, and cross-sell.
  • Stay up to date with industry trends, best practices, and emerging technologies in the SaaS space, sharing knowledge with the team and implementing relevant strategies.

WHAT WE'RE LOOKING FOR:

  • Bachelor's degree in Business, Marketing, or another related field.
  • 3-5 years of experience in Enterprise/multi-location customer success roles within the SaaS industry or marketing/advertising industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Demonstrated ability to develop and execute customer success strategies that drive customer satisfaction, retention, and growth.
  • Analytical mindset with the ability to leverage customer data to derive insights and make data-driven decisions.
  • Strong problem-solving and decision-making skills, with the ability to handle complex customer issues effectively.
  • Familiarity with customer success platforms and tools (e.g., CRM systems, customer engagement software) is a plus.
  • Familiarity with the dental industry and Dental Service/Partnership Organizations is a plus.
  • Results-oriented mindset with a focus on meeting and exceeding customer success metrics and goals as well as a passion for customer success and driving positive customer experiences.

WHAT'S IN IT FOR YOU:

  • Competitive Compensation: This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
  • Entrepreneurial Culture: You manage your business. We strongly encourage our Employees to leverage their skill sets and creativity to provide the best service and solutions to our current clients.
  • Work/Life Balance: A super laid-back environment where hustle goes a long way and work is enjoyable. A true Work Hard / Play Hard mentality. We believe in working hard, for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work - along with having remote flexibility.
  • YOU Make the Difference: You'll spend your days building and maintaining relationships with new and existing customers. You will be consulting with health professionals to help them be more profitable, to be more present for their patients, and to make office life easier
  • Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match.

RevenueWell is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

No search firm solicitations, please.

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