Customer Success Consultant

4 weeks ago


Chicago, Illinois, United States Lumen Full time

About Lumen
Lumen is driven by the belief that technology can enhance our lives and work. With a vast global network, we provide fast and secure solutions to help businesses and communities thrive. Explore Lumen's network, cloud services, security solutions, and communication tools to see how we contribute to human progress through technology.

The Role

The Customer Success Consultant plays a key role in supporting our enterprise customers, ensuring they maximize the value of Lumen's solutions. By monitoring customer satisfaction, addressing concerns, and promoting product utilization, this role aims to strengthen customer relationships and identify growth opportunities.

The Main Responsibilities
  • Develop and execute customer success plans to drive value
  • Monitor customer metrics and address any issues proactively
  • Evaluate and improve product adoption levels
  • Establish value-driven relationships with customers
  • Provide thought leadership to enhance customer trust
  • Identify expansion opportunities and collaborate with sales teams
  • Implement revenue management practices for growth
  • Manage risks and provide solutions for customer success
  • Assist in onboarding new customers for successful deployment
  • Execute renewal strategies to drive profitability
What We Look For in a Candidate
  • 5+ years of experience in customer success or account management
  • Bachelor's Degree or equivalent work experience
  • Experience working with large enterprise customers
  • Excellent communication and interpersonal skills
  • Strong analytical and negotiation abilities
  • Collaborative mindset with cross-functional teams
  • Knowledge of technology and data networking
  • Effective decision-making skills
  • Proficiency in MS Office suite
What to Expect Next

Upon applying, you may be invited to a video interview to showcase your skills. Completing this interview is necessary to be considered for the position. If you prefer to schedule it later, an email will be sent with instructions. We recommend completing the interview within 5 days of your application.

EEO Statement
We are dedicated to offering equal opportunities to all individuals, regardless of background. Discrimination of any kind is not tolerated in our employment practices.

Disclaimer
This job description provides an overview of the role's responsibilities. Duties and requirements may change based on business needs.

Salary RangeSalary Min:

57375

Salary Max:

127500

The salary range is based on national data and may vary by location. Compensation is determined by skills, experience, and other factors.

We provide competitive pay, incentives, and comprehensive benefits to support your wellbeing. Find out more about our offerings on our website.

For union-regulated positions, pay rates are governed by relevant agreements.



  • Chicago, Illinois, United States SPINS Full time

    Who We AreFor over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...


  • Chicago, Illinois, United States AvePoint Full time

    About AvePoint: Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global channel partner program includes over 3,500 managed service...


  • Chicago, Illinois, United States G2 Full time

    About G2 - Our People G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that's what makes our G2 community strong and...


  • Chicago, Illinois, United States Lumen Full time

    About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...


  • Chicago, Illinois, United States Lumen Full time

    About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...


  • Chicago, Illinois, United States iManage Full time

    This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it's safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.Being a Customer Success Manager at iManage means...You are...


  • Chicago, Illinois, United States RevenueWell Full time

    Founded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it's a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the...


  • Chicago, Illinois, United States RevenueWell Full time

    Founded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it's a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the...


  • Chicago, Illinois, United States project44 Full time

    Why project44? At project44 we're on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for...


  • Chicago, Illinois, United States project44 Full time

    Why project44? At project44 we're on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for...


  • Chicago, Illinois, United States CADDi Full time

    About Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...


  • Chicago, Illinois, United States Avaya Full time

    About AvayaBusinesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business...


  • Chicago, Illinois, United States lulafit Full time

    What You'll DoWe are seeking a dynamic Customer Success Manager who can foster strong client relationships and retention, while effectively managing our on-site leadership. This individual will play a pivotal role in identifying growth opportunities, enhancing operational excellence, and ensuring consistent delivery of our brand promise across all...


  • Chicago, Illinois, United States lulafit Full time

    What You'll DoWe are seeking a dynamic Customer Success Manager who can foster strong client relationships and retention, while effectively managing our on-site leadership. This individual will play a pivotal role in identifying growth opportunities, enhancing operational excellence, and ensuring consistent delivery of our brand promise across all...


  • Chicago, Illinois, United States Cleo Full time

    Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry's most...


  • Chicago, Illinois, United States HirexHire Full time

    ABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a...


  • Chicago, Illinois, United States Prosodica Full time

    Who You AreProsodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their Prosodica...


  • Chicago, Illinois, United States Showpad Full time

    Principal Customer Success ManagerLocation:This role is to be based either in Chicago where the role will require 2 days a week in office or from one of our hub locations in Austin or BostonAbout ShowpadFounded in 2011, Showpad is the world's leading Enablement Operating System (eOSTM). We align Sales and Marketing teams around impactful content and...


  • Chicago, Illinois, United States Saviynt Full time

    The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations,...


  • Chicago, Illinois, United States Saviynt Full time

    The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations,...