Customer Success Consultant

1 month ago


Chicago, Illinois, United States Lumen Full time

About Lumen
Lumen is driven by the belief that technology can enhance our lives and work. With a vast global network, we provide fast and secure solutions to help businesses and communities thrive. Explore Lumen's network, cloud services, security solutions, and communication tools to see how we contribute to human progress through technology.

The Role

The Customer Success Consultant plays a key role in supporting our enterprise customers, ensuring they maximize the value of Lumen's solutions. By monitoring customer satisfaction, addressing concerns, and promoting product utilization, this role aims to strengthen customer relationships and identify growth opportunities.

The Main Responsibilities
  • Develop and execute customer success plans to drive value
  • Monitor customer metrics and address any issues proactively
  • Evaluate and improve product adoption levels
  • Establish value-driven relationships with customers
  • Provide thought leadership to enhance customer trust
  • Identify expansion opportunities and collaborate with sales teams
  • Implement revenue management practices for growth
  • Manage risks and provide solutions for customer success
  • Assist in onboarding new customers for successful deployment
  • Execute renewal strategies to drive profitability
What We Look For in a Candidate
  • 5+ years of experience in customer success or account management
  • Bachelor's Degree or equivalent work experience
  • Experience working with large enterprise customers
  • Excellent communication and interpersonal skills
  • Strong analytical and negotiation abilities
  • Collaborative mindset with cross-functional teams
  • Knowledge of technology and data networking
  • Effective decision-making skills
  • Proficiency in MS Office suite
What to Expect Next

Upon applying, you may be invited to a video interview to showcase your skills. Completing this interview is necessary to be considered for the position. If you prefer to schedule it later, an email will be sent with instructions. We recommend completing the interview within 5 days of your application.

EEO Statement
We are dedicated to offering equal opportunities to all individuals, regardless of background. Discrimination of any kind is not tolerated in our employment practices.

Disclaimer
This job description provides an overview of the role's responsibilities. Duties and requirements may change based on business needs.

Salary RangeSalary Min:

57375

Salary Max:

127500

The salary range is based on national data and may vary by location. Compensation is determined by skills, experience, and other factors.

We provide competitive pay, incentives, and comprehensive benefits to support your wellbeing. Find out more about our offerings on our website.

For union-regulated positions, pay rates are governed by relevant agreements.



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