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Coordinator, Warranty

2 months ago

Lodi, California, United States Stewart & Stevenson Power Products LLC Full time
Overview

Responsible for processing warranty claims and ensuring claims are completed and filed accurately and in a timely manner. Willing to train the right individual.

Responsibilities

  • Receive customer warranty claim requests from service and/or parts departments.
  • Document, process, and file warranty claims.
  • Monitor and review in-process claims to ensure claims are being addressed and resolved.
  • Monitor warranty receivables and process warranty credit statements. Receive and code warranty credit memos received from vendors and submit to accounting.
  • Interact with both internal and external customers and vendors to ensure warranty issues are addressed and follow-up until warranty claim is resolved. Coordinate with co-workers and vendors to provide materials and documentation necessary to process warranty claims.
  • Coordinate purchase and registration of extended warranties on customer's behalf.
  • Process warranty claims in accordance with all warranty policies.
  • Assist with vendor warranty claim audits.

Qualifications

  • Good customer service, communication, telephone, and organizational skills
  • Self motivated, dependable, and able to meet deadlines
  • Ability to get along well with a variety of personalities and individuals

Education:

High School Graduate or General Education Degree (GED) and/or one to two years related experience.

Computer Skills:

  • Basic computer navigation and utilization skills required. Proficiency in Microsoft Office applications
  • (Word, Excel, Outlook) preferred. Prior experience with Oracle a plus