People Services Operations Analyst

4 weeks ago

Menlo Park, California, United States Meta Full time

Summary:

The People Service Delivery (PSD) team's mission is to run the best people-focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. As part of PSD, the Service Delivery Excellence team improves the efficiency and effectiveness of operations by providing deep insight into operational performance, recommended actions to improve business outcomes, and reporting solutions to improve stakeholders' self-sufficiency with data.The People Services Operations Analyst is responsible for providing business area leaders with deep insight into the status of their operations and where they can drive improvements in line with People Service Delivery's near-term goals and long-term vision.

Required Skills:

People Services Operations Analyst Responsibilities:

  1. Establish and maintain PSD functional (e.g., onboarding, benefits) measurement strategies and tracking mechanisms
  2. Conduct routine analysis of functional trends to identify top gaps and improvement opportunities
  3. Apply advanced business analytics methods to identify the top issues impacting People Service Delivery operations, root causes, and opportunities
  4. Drive measurement plans for major initiatives to ensure they align to organizational goals and accurately reflect the results of those initiatives
  5. Manage ad hoc, complex, and short-turnaround reporting requests from PSD stakeholders and leaders
  6. Improve the quality of team-wide operational analysis (e.g., control charts) to improve insight and speed to action
  7. Ensure data integrity through aligned vendor and company measurement approaches and upstream processes that impact data (e.g., case management)
  8. Collaborate with technical cross functional partners, ensuring business requirements are prioritized and delivered within an expected timeframe
  9. Report on conclusions to business area leaders through live presentations, executive summaries, and self-serve dashboards/reports
  10. Consult with business area leaders on their measurement needs, timing requirements, and other expectations
  11. Produce high-quality presentations and deliverables using data visualization best practices
  12. Support data training programs that elevate the analytic skill of data users

Minimum Qualifications:

Minimum Qualifications:

  1. 6+ years experience in operations measurement and analytics functions
  2. 3+ years experience in a People/HR function
  3. Extensive data and analytical expertise, including knowledge of industry best practices and measurement standards
  4. Experience working with standard data analytics and reporting tools (e.g., Tableau)
  5. Experience working with Salesforce and Workday systems
  6. Experience working in a fast-paced environment while also building infrastructure that scales
  7. Effective communication, influencing, and change management skills
  8. Knowledge of the HR domain and core processes (e.g., benefits, payroll, onboarding, learning)

Preferred Qualifications:

Preferred Qualifications:

  1. Bachelor's degree in business, operations, consulting, or equivalent
  2. Master's degree in data analytics, data science, or equivalent
  3. Six Sigma or equivalent certification
  4. Experience with process mining systems (e.g., Celonis) and methodologies
  5. Experience on projects that use AI/ML for advanced data analysis
  6. Experience with Robotic Process Automation (RPA) and related process improvement methodologies

Public Compensation:

$116,000/year to $166,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-


  • People Services Operations Analyst

    1 week ago

    Menlo Park, California, United States META Full time

    Meta People Services Operations Analyst in Menlo Park , California Summary:The People Service Delivery (PSD) team's mission is to run the best people-focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support...

  • People Services Operations Analyst

    2 weeks ago

    Menlo Park, California, United States META Full time

    The People Service Delivery (PSD) team's mission is to run the best people-focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of...

  • Director of People Operations

    1 week ago

    Menlo Park, California, United States Menlo Park Presbyterian Church Full time

    Job Description Job Description Position Title: Director of People Operations (HR)Department / Location: People Operations/CentralSupervisor: Chief of StaffDirect Reports: NoneClassification: Full- Time/Regular/ExemptDate of Submission or Revision:Date of Approval:POSITION SUMMARYMenlo is a multi-site church in the San Francisco Bay area and a member ofECO:A...

  • Director, People Data Solutions

    1 week ago

    Menlo Park, California, United States Meta Inc Full time

    Summary: The mission or Metas People Operations Team is to run the best people service delivery business in the industry. As part of the Metas People Organization, the People Operations Team strives to create exceptional people experiences and programs at scale across the entire employee and contingent workforce lifecycle. Leading with care and empathy, we...

  • QA test analyst

    3 weeks ago

    Menlo Park, California, United States Q ANALYSTS LLC Full time

    Company DescriptionJoin Q Analysts and become part of a world-class organization. Since 2003, we've partnered with some of the world's best companies to deliver IT Professional Services that exceed expectations. Our specialization is Quality Assurance & Testing solutions. We're not your typical consulting company. At Q Analysts we listen to your needs and...

  • Director of Operational Technology Services

    10 hours ago

    Menlo Park, California, United States Stanford Health Care Full time

    If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America)Located in the heart of Silicon Valley, Stanford Health Care's mission is to heal humanity through science and compassion, one patient at...

  • Data Analyst

    4 weeks ago

    Menlo Park, California, United States Randstad USA Full time

    job summary: Company Overview: Our client is a leading healthcare investment firm dedicated to improving healthcare outcomes and efficiency through data-driven insights. Our team is comprised of experts from diverse backgrounds, all working together to drive innovation and positive change in the healthcare industry. Position Overview: We are seeking a...

  • Data Analyst

    1 month ago

    Menlo Park, California, United States Randstad USA Full time

    job summary: Company Overview: Our client is a leading healthcare investment firm dedicated to improving healthcare outcomes and efficiency through data-driven insights. Our team is comprised of experts from diverse backgrounds, all working together to drive innovation and positive change in the healthcare industry. Position Overview: We are seeking a...

  • Operations Manager

    1 week ago

    Menlo Park, California, United States Security Industry Specialists Full time

    About this position:Job Title: Operations ManagerClient-Determined Title: CoordinatorDivision: Special OperationsDepartment: Executive ProtectionLocation (City/State): Menlo Park, CAEmployment Type: Full timeFLSA Status: Exempt About us:Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognizedcompanies and brands in...

  • Environmental Lab Test Technician

    1 week ago

    Menlo Park, California, United States Ascent Services Group Full time

    Environmental Lab Test Technician Position Type: Full-time Contract Duration: 6 Months Location: Menlo Park, CA 94025 (Onsite) As an Environmental Lab Test Technician, you will be responsible for providing support for Environmental Stress Screening (ESS) for Production and Engineering. Shaker Room Run the following standard tests: Incoming...

  • Project Manager, Integrity Operations

    1 week ago

    Menlo Park, California, United States Facebook App Full time

    Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook's Global Operations team exists to help them. Within Global Operations, Integrity Operations aims to create a safe, inclusive environment for the people building...

  • DIICE Accounting Operations Manager

    1 week ago

    Menlo Park, California, United States Meta Platforms, Inc. Full time

    The Digital Innovation, Infrastructure, Commerce and Entertainment ("DIICE") Controllership, as part of the Meta Finance Organization, is integrated with product and business teams supporting 43+ products including monetization of creators, influencers, and developers, licensing of music and video rights, and payment services for users and merchants. DIICE...

  • Marketing Operations Manager, SMB

    1 week ago

    Menlo Park, California, United States META Full time

    Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens...

  • Business Operations Associate

    1 week ago

    Menlo Park, California, United States META Full time

    Summary:Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D...

  • QA tester

    4 weeks ago

    Menlo Park, California, United States Q ANALYSTS LLC Full time

    Company DescriptionJoin Q Analysts and become part of a world-class organization. Since 2003, we've partnered with some of the world's best companies to deliver IT Professional Services that exceed expectations. Our specialization is Quality Assurance & Testing solutions. We're not your typical consulting company. At Q Analysts we listen to your needs and...

  • QA tester

    1 month ago

    Menlo Park, California, United States Q ANALYSTS LLC Full time

    Company DescriptionJoin Q Analysts and become part of a world-class organization. Since 2003, we've partnered with some of the world's best companies to deliver IT Professional Services that exceed expectations. Our specialization is Quality Assurance & Testing solutions. We're not your typical consulting company. At Q Analysts we listen to your needs and...

  • Security Engineering Manager, Investigations

    4 weeks ago

    Menlo Park, California, United States Facebook Full time

    Are you interested in solving complex problems that lead to safer experiences for people using Meta's family of apps? Do you have an adversarial mindset and are excited about investigating and analyzing potential threats? Come join us at Meta Meta is seeking a security engineering manager with experience investigating and analyzing cybercrime and adversarial...

  • Security Engineering Manager, Investigations

    1 month ago

    Menlo Park, California, United States Facebook Full time

    Are you interested in solving complex problems that lead to safer experiences for people using Meta's family of apps? Do you have an adversarial mindset and are excited about investigating and analyzing potential threats? Come join us at Meta Meta is seeking a security engineering manager with experience investigating and analyzing cybercrime and adversarial...

  • Marketing Operations Manager, SMB

    1 week ago

    Menlo Park, California, United States Meta Inc Full time

    Summary:Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D...

  • Operations Manager

    1 week ago

    Menlo Park, California, United States Blue Sky Outdoor Full time

    Job Description Job Description Operations ManagerAbout the Company:Blue Sky Outdoor is a well-established, successful, local company that sells high-end shade products and outdoor furnishings, including commercial-grade umbrellas, cabanas, and custom-designed pergolas.Our clients are upscale consumers, Restaurants, Hotels, Clubs, Design firms, and...