Project Manager, Integrity Operations

1 week ago

Menlo Park, California, United States Facebook App Full time

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community.

Facebook's Global Operations team exists to help them.

Within Global Operations, Integrity Operations aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences.

We are seeking an experienced professional with a passion for mitigating real world harm, protecting our community and being the voice of our users.

We count on our project managers to deliver both qualitative and quantitative insights into user behavior in order to drive prevention and detection solutions at scale.

By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale.

And by focusing on decision quality, we ensure that we are held accountable for our actions.

This role will work closely with partners across Engineering, Policy and other Meta teams to drive operational projects in a fast paced and data driven environment.


Project Manager, Integrity Operations Responsibilities:

  • Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
  • Help review and implement content policies that take into consideration the needs of a global community
  • Work with crossfunctional partners to assess support requirements for new product launches
  • Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
  • Manage global and crossfunctional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and External Vendors
  • Drive strategy for execution, planning, measuring progress and sharing results
  • Identify actionable insights, suggest recommendations and influence team strategy through effective communication

Minimum Qualifications:

  • 2+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
  • 2+ years of experience in an operations, technology, management consulting, or equivalent environment
  • Experience resolving, communicating, and presenting issues & insights to both technical and nontechnical audiences
  • Demonstrated experience problemsolving with strategic execution and experience influencing and coordinating with crossfunctional teams
  • Analytically driven with the experience understanding nuances and patterns within large data sets
  • Bachelors or Advanced degree
  • Ability to work with potentially graphic and objectionable content

Preferred Qualifications:

  • Experience with SQL and data visualization
  • Experience working with global teams and diverse communities
  • Experience managing vendor relationships

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

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