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Senior End User Engineer

2 months ago

Nashville, Tennessee, United States Vanderbilt Health Full time

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization: VUMCIT DTE Admin

Job Summary: The Senior End User Engineer supports the day-to-day intermediate and advanced level End User tasks/requests/incidents. This position has expert working knowledge of all VUMC IT Microsoft tools and directly supports major incidents as needed. This role as participates in 24/7 on-call rotation for Desktop Engineering and will act as a mentor for the development of other End User Engineers on the team. This position will ensure that critical ongoing projects (Epic Migration, Hyperdrive migration, DaaS migration) are continuing to meet implementation milestones. This position will be involved in the implementation and optimization of enterprise-critical platforms and address issues in a timely, organized fashion.

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KEY RESPONSIBILITIES
* Monitors applications and take corrective action.
* Trouble shoots devices and determines root cause analysis.
* Researches recommendations that meet customer needs.
* Design installation of servers, storage and networking.
* The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
* Produces Independently (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the skill in practical applications of moderate difficulty.
* Desktop Knowledge (Intermediate): Demonstrates mastery of the best practices in practical applications of a difficult nature. Recommends improvements to best practices in area of specialty. Possesses sufficient knowledge, training, and experience to be capable of successfully following best practices without requiring support and instruction from others. Able to train and educate by setting the example, giving appropriate instruction, providing leadership, and generally raising the level of performance of others while on the job.
* Troubleshooting (Intermediate): Demonstrates the ability to determine if hardware problems require vendor dispatch for on site service/repair. Dispatches vendor using appropriate electronic facilities such as ServiceLink and ECCO system. Ability to use help desk tools to determine types of service coverage available including on site repair, mail-away, warranty service or time-and-material. Informs customers of status on a regular basis until problem has been resolved.
* End User (Intermediate): Has extensive knowledge and experience using the system and clearly understands its operational and procedural aspects. Able to articulate the impact of new enhancements to the application. Understands and monitors appropriate key business indicators as they may apply to the system. Troubleshoots difficult problems quickly and accurately.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience: Relevant Work Experience


Experience Level: 5 years

Education: Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled