customer service rep

1 month ago

Ann Arbor, Michigan, United States University of Michigan Health System Full time
Job Summary

Ensures that customers receive the best service possible at any of the FRIENDS Gift Shops through ensuring store inventory levels and displays are well-stocked and organized. This may include implement plan-o-gram updates, stock displays or shelves, complete cycle counts and inventory counts across locations, assist in store remodels, and price or tag products with security materials among other responsibilities. You will be servicing multiple locations and customers on a recurring basis across all locations. This position will report directly to the Merchandise Manager, but you will work independently onsite.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

1. Assists customers with inquiries, purchases, or other customer facing information.

2. Participate in coverage rotation for various staffing needs.

3. Stock product and maintain displays according to merchandising standards

4. Provides inventory management skillset to include monitoring and transferring of products between all shops.

5. Maintains confidentiality of university and shop records.

6. Work with Merchandise Manager to complete store To Do List and Team Weekly tasks ; this will require guiding the work of temporary staff and volunteers where necessary.

7. Answers questions and resolves problems of patrons or staff with a high degree of urgency.

8. Answer telephones, processes telephone orders and makes deliveries of merchandise to hospital rooms as required.

9. Performs other job-related duties as assigned.

Skills You Have
  • Desire to work with customers on a consistent basis
  • Strong listening and communications skills, face-to-face and virtually
  • You are detail-oriented and organized
  • Willingness to learn or existing familiarity with job-specific technology
  • You work well in a fast-paced environment
  • Ability to lead and train volunteers and/or students on core stocking (HBA, snacks, tech needs)
  • Demonstrates a record of excellent attendance
Required Qualifications*
  • High school diploma or GED
  • Valid Driver's License, reliable transportation, and 18 years or older
  • Ability to safely lift 35 pounds and to lift, carry, push, pull, bend, and twist while handling product.
  • Ability to stand for long periods of time .
  • Must be able to work in any of the Friends Gift Shops locations during any shift the shop is open. This must include evenings and weekends as assigned.
Desired Qualifications*
  • Previous retail experience
  • Understanding of inventory management systems and processes
  • You are process-driven and able to follow procedures in an organized and efficient way
Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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