Sales Support Specialist

4 weeks ago

Houston, Texas, United States NES Fircroft Full time

Position Overview:

The Sales Support Specialist will perform a variety of operational functions to support the setup and maintenance of customer accounts in Our client's systems.

This role will be responsible for ensuring the customer requests, inquiries and set ups are completed accurately and timely while maintain a primary focus Operational Excellence.

The Sales Support team also troubleshoots a variety of issues and works collaboratively with other teams to resolve disputes.

There is a heavy emphasis on understanding various processes and systems and their innerworkings within Our client's E2E Supply chain with an expectation for continuous improvement.

This is a developmental role for a person interested in understanding the complexity of maintaining customer accounts, Our client's Marketing & Sales landscape, and troubleshooting in Our client's everyday operations.

The expectation is that the successful candidate will learn Our client's Marketing & Sales business and become a focal point for all inquiries related to customer accounts and Sales Support processes.

This role will allow the successful candidate to have a solid foundation to contribute to Our client in the future.

Responsibilities

  • Create Customer accounts using MSAP, RA, TMS and Pega to facilitate the E2E completion of setups working with OSP and Equity terminals.
  • Champion Sales Operational Excellence while ensuring policy, process, and authority compliance
  • Consistently demonstrate a customer focus in all tasks by actively working to understand how we can best support our customers and their business needs
  • Maintain adherence to prescribed controls by ensuring accurate and up-to-date completion of work
  • Ability to effectively engage internal and external stakeholders to facilitate setups and troubleshoot customer setup issues
  • Provide second level trouble shooting support for setups to ensure timely resolution and successful customer loading
  • Capacity to work in a dynamic environment, interacting with internal and external staff, and customers.
  • Position needs to have capability to understand multiple processes and systems and how they are integrated
  • Demonstrate leadership attributes and support of continuous improvement of processes through knowledge sharing with cross functional teams
  • Multi-tasking and managing varying priorities
  • High level of organizational skills required
  • Special Projects as necessary

Experience and Qualifications Required:

  • Bachelor's Degree required. Marketing/Business/Finance/Information Technology degree preferred.
  • Minimum two (2) years or more experience in business/marketing/information technology/or related field
  • Candidate will be highly organized and able to work on multiple projects simultaneously, both in a team and individual atmosphere
  • Position requires strong interpersonal skills and the ability to interact with external stakeholders
  • Candidate should be comfortable working on complex issues in a team environment to achieve a resolution

Basic Qualifications:

  • Demonstrates exceptional written and verbal communication skills
  • Ability to collaborate to complete tasks and across various teams
  • Ability to build rapport with internal and external stakeholders across various teams
  • Multi-tasking and managing varying priorities
  • High level of organizational skills required


With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide.

With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed.

We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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