Routing Dispatcher

4 weeks ago

Pittsburgh, Pennsylvania, United States zTrip Full time

zTrip is looking for a Routing Dispatcher that is devoted, passionate, self motivated individual that will bring fresh eyes and ideas to our operation and someone who has the willingness to learn and grow within our organization. You must be reliable, work well with others, great communication skills and the ability to take the lead.

We are the largest taxi company in the United States. The right individual must look ahead and have the ability to foresee any troubled areas to ensure they do not become a crisis. Must be strong enough to make the hard decision and able to lead by example.

What we can do for you as a Routing Dispatcher:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
Flexible Schedule

Your Job Responsibilities as a Routing Dispatcher:
Manage the day-to-day functions of our drivers by dispatching, monitoring, tracking, and communicating with them
Implement our quality-driven process to exceed our customers' expectations
Ensure our operations plan is followed and report any deviations to the customer in a timely manner
Mentor drivers as needed by setting clear expectations regarding safety, compliance, and on-time performance
Provide exceptional customer service to our drivers and customers
Must be able to think out of the box

Skills for a Routing Dispatcher:
Computer skills with the ability to learn new software quickly
Knowledge of Microsoft Office including Outlook, Excel, and Word is required
Effective verbal, written, and interpersonal communication skills
Ability to run a multi-line phone system with numerous inbound and outbound phone calls
Ability to calmly handle and resolve driver disputes
Ability to work with two computer screens and multiple computer software programs simultaneously

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