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Patient Service Rep

3 months ago

Orrville, Ohio, United States ALLIANCE COMMUNITY HOSPITAL Full time

The office is located in Alliance, OH. BASIC FUNCTION: Appropriately and accurately verify and process requests for charts to be pulled for patient care, quality review, and audits in a timely manner. Accurately scan and index medical records to the appropriate chart. Release information to patients, healthcare facilities and other entities with following all laws and regulations, including HIPAA. JOB DUTIES AND COMPETANCIES: 1 Appropriately and accurately pulls records for patient care, quality review, and audits in a timely manner. 2 Observe confidentiality and safeguard all patient-related information. 3 Responsible for coordinating the release of medical information to insurance companies, lawyers, state, and federal agencies. 4 Verify authorizations in accordance with hospital policy and procedures and state and federal laws. 5 Maintain a good working relationship within the department and reports to the practice manager. 6 Adhere to office policies and standards. 7 Provide excellent customer service 8 Filing of all records in the patients chart. 9 Maintain electronic medical records, scan information accordingly to protocol as appropriate. 10. Skilled in handling multiple tasks 11. Promotes positive relationships with others 12. Retrieves office mail and distributes/files appropriately. 13. Responsible for checking emails and completing required assignments given by the practice manager. 14. Other duties as assigned # The above statements are general duties and are not to be considered as comprehensive and inclusive of all work requirements.# Other assignments and miscellaneous duties may be assigned at the supervisor#s discretion. # HEALTH CARING STANDARDS/VALUES: 1.# Greet customers, visitors, and colleagues with a smile 2.# Team work 3.# Pride in Department# 4.# Individual creativity and Innovation 5.# Compassion and caring 6.# Maintain department and hospital standards and policies. # AGE APPROPRIATE CARE: # Colleague has been instructed to provide customer service and on interacting with age groups as related to the department#s general client population, including use of appropriate interventions, communication and skills to match the age and/or abilities of the patient/family. # MACHINES, TOOLS # EQUIPMENT USED: Utilizes the telephone system correctly. Demonstrates correct use of the computer, including appropriate software programs used by the department. Demonstrates correct use of the FAX machine and copier. Skilled in computer applications such as MS Word, Excel # EDUCATION, TRAINING # EXPERIENCE: # High school graduate or equivalent. # Medical terminology knowledge preferred. # Basic computer knowledge. # Previous hospital experience preferred. # PHYSICAL REQUIREMENTS: 1.# Able to stand/walk to various hospital departments intermittently throughout an 8-hour shift. 2.# Able to bend to reach items on the floor, desk level, and overhead. 3.# Able to lift books and supplies weighing 25lbs. Intermittently. 4.# Able to see clearly (with or without lenses) and hear normal speaking tones. 5.# Able to communicate verbally, interpersonally and over the telephone in a clear and concise speech. 6.# Able to use hands for tasks (writing, typing, etc.). # # This description is intended to describe the essential job duties and the essential requirements for the performance of this job. # # RESPONSIBLE TO: # Practice Manager Supervising Physician

The office is located in Alliance, OH.

BASIC FUNCTION: Appropriately and accurately verify and process requests for charts to be pulled for patient care, quality review, and audits in a timely manner. Accurately scan and index medical records to the appropriate chart. Release information to patients, healthcare facilities and other entities with following all laws and regulations, including HIPAA.

JOB DUTIES AND COMPETANCIES

1 Appropriately and accurately pulls records for patient care, quality review, and audits in a timely manner.

2 Observe confidentiality and safeguard all patient-related information.

3 Responsible for coordinating the release of medical information to insurance companies, lawyers, state, and federal agencies.

4 Verify authorizations in accordance with hospital policy and procedures and state and federal laws.

5 Maintain a good working relationship within the department and reports to the practice manager.

6 Adhere to office policies and standards.

7 Provide excellent customer service

8 Filing of all records in the patients chart.

9 Maintain electronic medical records, scan information accordingly to protocol as appropriate.

  1. Skilled in handling multiple tasks
  2. Promotes positive relationships with others
  3. Retrieves office mail and distributes/files appropriately.
  4. Responsible for checking emails and completing required assignments given by the practice manager.
  5. Other duties as assigned

The above statements are general duties and are not to be considered as comprehensive and inclusive of all work requirements. Other assignments and miscellaneous duties may be assigned at the supervisor's discretion.

HEALTH CARING STANDARDS/VALUES:

  1. Greet customers, visitors, and colleagues with a smile
  2. Team work
  3. Pride in Department
  4. Individual creativity and Innovation
  5. Compassion and caring
  6. Maintain department and hospital standards and policies.
AGE APPROPRIATE CARE

Colleague has been instructed to provide customer service and on interacting with age groups as related to the department's general client population, including use of appropriate interventions, communication and skills to match the age and/or abilities of the patient/family.

MACHINES, TOOLS & EQUIPMENT USED:

  • Utilizes the telephone system correctly.
  • Demonstrates correct use of the computer, including appropriate software programs used by the department.
  • Demonstrates correct use of the FAX machine and copier.
  • Skilled in computer applications such as MS Word, Excel

EDUCATION, TRAINING & EXPERIENCE:

  • High school graduate or equivalent. Medical terminology knowledge preferred. Basic computer knowledge. Previous hospital experience preferred.
PHYSICAL REQUIREMENTS
  1. Able to stand/walk to various hospital departments intermittently throughout an 8-hour shift.
  2. Able to bend to reach items on the floor, desk level, and overhead.
  3. Able to lift books and supplies weighing 25lbs. Intermittently.
  4. Able to see clearly (with or without lenses) and hear normal speaking tones.
  5. Able to communicate verbally, interpersonally and over the telephone in a clear and concise speech.
  6. Able to use hands for tasks (writing, typing, etc.).

This description is intended to describe the essential job duties and the essential requirements for the performance of this job.

RESPONSIBLE TO

Practice Manager

Supervising Physician