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Manager - Slot

3 months ago

Kansas City, Missouri, United States Bally's Kansas City Full time
The Role:

Ensure the successful operation and performance of slot equipment and department personnel.

Responsibilities:

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Knowledge of SDS and CAD
Ensure compliance with all slot-related CSRs, MICs, ICs, and company policies and procedures, including those related to personnel.
Monitor performance of slot machines and adjust as necessary based on competition, property goals, and customer and team member feedback.
Delegate authority, and assign responsibilities and work schedules to department staff.
Provide hands-on leadership to Slot department.
Develop and manage the departmental budget, including capital expenditures.
Manage slot equipment placements, repair, movement, and compliance.
Ensure proper display and performance of slot equipment.
Monitor staffing levels to ensure budgetary compliance.
Responsible for interviewing, hiring, developing, and evaluating department staff.
Administer disciplinary action as necessary, and guide department leadership in same.
Timely and professionally address guest service issues.
Review all departmental activity with the Director of Operations, VP/General Manager, and other directors as needed.
Timely communicate all Slot issues.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
Prepare and deliver reports as needed.
Have complete knowledge of all casino events and promotional activities.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all guests and team members.
Comply with all policies and procedures established by Bally's KC Casino and department management.
Maintain regular attendance as needed and scheduled.
Other duties as assigned or any reasonable request from any member of management.
Qualifications: A high school diploma or GED is required.
A Bachelor's degree in a business-related field, at least 5 years of experience in slots, or the equivalent combination of education and experience is required.
What's in it for you: Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
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Source: Hospitality Online