Operations Relationship Manager

1 month ago

Other US Location Group 1001 Full time

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Summary:

The Operations Relationship Manager primary responsibility will be to manage the back-office relationships of our key Distribution Partners, focusing on Operations and Technology, as it relates to our New and In-Force business. The Operations Key Account Manager will use their knowledge of our service processes and the annuity marketplace to provide assistance to key Distribution Partners. This role will work closely with Operations, IT, Sales Distribution, Product, and Zinnia, who is our business processing outsource vendor, to ensure that our customers' needs are met.

Main Accountabilities:

  • Establish strong working relationships with existing and prospective Distribution Partner operational contacts.
  • Active engagement with Distribution Partner back-offices, wholesalers, and financial advisors in support of Delaware Life's annuity products and services.
  • Assist Operations and Distribution Relationship Managers in strengthening and maintaining strong operational and service relationships within our IMO channel.
  • Working in tandem with our Distribution Relationship Managers to understand service and operational trends, proactively communicate to Distribution Partners, and make periodic visits to front and back offices in order to maintain a positive working relationship with partners and promote positive experiences.
  • Supports inquiries from back office operational contacts and industry partners.
  • Ownership of escalated inquiries and escalations as a POC through resolution.
  • Will be assigned specific Distribution Partner relationships and be responsible for proactively managing the relationship with back office contacts. Work will include scheduling and attending periodic calls with his/her counterpart, resolving issues on behalf of his/her partner, identifying short and long-term needs and trends for DL team and/or Zinnia to resolve.
  • Initiate and drive service improvements across all organizational levels to enhance the financial advisor and broker dealer home office experience, in order to close customer service gaps and retain assets.
  • Assist the Operations Relationship Managers and other internal area's in managing assigned projects and initiatives.
  • Participates in industry working groups and initiatives and develops and maintains working knowledge of industry trends, technology, and changes.
  • Proactively promote Delaware Life services and programs.
  • Navigates and works closely with Delaware Life teams (Ops, IT, Distribution, Product, Compliance, and Legal) to solve problems, with the goal of making Distribution Partner administration of their Delaware Life business as seamless as possible.
  • Reports progress to management on daily, weekly and monthly basis.
  • Excellent communication skills both oral and written.

Qualifications:

  • BA/BS degree or 3+ years of equivalent experience required.
  • Strong working knowledge of Annuity Products, (Fixed, Fixed Index, and Variable) and understand Delaware Life's portfolio across product suites.
  • Background in Operations/Financial Services/Sales required.
  • Prior Relationship Management or Operations Management in financial services required.
  • Travel required (25%) to meet with our key Broker Dealer partners and represent Delaware Life at industry conferences or events.
  • Strong presentation and interpersonal skills required.
  • Excellent communication skills both oral and written.
  • Requires strong organizational skills.
  • Candidate must be detail oriented.
  • Series 6 preferred.

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

#LI-LG1 #LI-REMOTE

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