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Sr. Virtual Sales Representative- EST/ CST

4 months ago

Philadelphia, Pennsylvania, United States Amplity Health Full time
Come join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients.

Position Summary:

Sr. Virtual Sales Representative (Sr VSR) is responsible for creating proximity in a remote environment by engaging health care professionals (HCPs) in telephone conversations and other digital interactions to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives. The Sr. VSR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The Sr. VSR utilizes approved tools for product/program promotion and maintains a competent level of product, program and customer activity knowledge.

Essential Duties/Responsibilities:

  • Manage daily call responsibilities according to defined expectations, with the purpose of achieving KPIs
    • On behalf of Client, promote Client's product(s) via outbound telephone calls and digital interactions by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.
    • Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.
    • Profile and manage targeted list of HCPs and key account stakeholders to provide value-added benefits to grow product volume.
    • Maintain call productivity and metrics that are required by program, including virtual engagements with customers
  • Prospecting: Successfully qualifying or disqualifying HCPs from a target list
    • Conduct outbound calls and digital engagements to HCPs to appropriately qualify or disqualify HCPs based on prospecting questions
    • Verify and complete required data entry in CRM system, such as details of the target's responses and any follow-through actions
  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging.
  • Maintain thorough knowledge of Client product(s) and program.
  • Verify and complete required data entry in CRM systems, such as details of the target's responses and any follow-through actions.
  • Listen and respond appropriately to customer needs and questions.
  • Create and maintain a positive impression with client and client's customers.
  • Fully comply with all laws, regulations and Amplity Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
  • Participate in teleconference and live (when required) national, regional and district meetings and training sessions and represent client at national and/or local conventions when applicable.
  • Other duties as assigned.

Education and Experience:

  • Bachelor's degree required
  • 3+ Years of Pharmaceutical Sales Required
  • 1+ Year of Virtual Pharmaceutical Sales Preferred
  • 1+ Year of Pharmaceutical Sales in Renal or Rare disease Required
  • Successful track record of virtual engagements through a variety of digital platforms

Knowledge, Skills and Abilities:

  • Excellent verbal, written and interpersonal communication skills
  • Strong focus on clinical aptitude
  • Strong rapport building skills and strategic business planning
  • Clear, articulate and grammatically sound speech and professional phone manner
  • Strong focus on providing customers with superior support and service
  • Ability to learn, understand and communicate complex information over the telephone
  • Strong rapport building skills and active listening skills
  • Excellent selling, closing, persuasion and presentation skills
  • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
  • Good organizational and planning skills, strong attention to detail and accuracy
  • Ability to work independently and as a team member
  • Flexibility and ability to handle multiple tasks simultaneously
  • Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook
  • Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client's customers within the parameters of the program

ABOUT US

We have a 40-year track record of delivering solutions for Pharma and Biotech companies large and small.

Our wide-ranging capabilities include clinical and medical outsourced teams; clinical and medical capability development; companion diagnostic and precision medicine solutions; medical communications; expert engagement; remote and field solutions for patients, payers, and physicians; and strategic and access consulting. Therapeutically, we cross many areas but have been a leader in oncology and rare diseases.

Our one-of-a-kind Insights database offers clients a detailed view into patient-provider interactions and provider treatment rationale not found through any other provider.

Every offering, every touchpoint, every solution is designed to ensure our pharmaceutical client's patients gain access to and benefit from the best medicines for the right reasons.

OUR CULTURE

Our company values align to our partnership vision and define our culture. These EPIIC values are reinforced in our people, our processes, and the solutions we provide for our clients: Excellence, Passion, Innovation, Integrity, and Collaboration.

We believe that delivering on true partnership for our clients begins and ends with our own team, which is why we relentlessly recruit and maintain teams devoted to living our EPIIC values. The result? An inclusive, collaborative, and respectful culture we are proud of. We hold one another accountable to maintaining a safe workspace where we challenge one another to bring our best selves to work each day.

You will never feel unsure about how our EPIIC values look when lived out. We make conscious efforts to model and reward behaviors that remind our colleagues, clients, vendors, and partners what we stand for.

We foster a sense of belonging by ensuring contributions are heard and respected. We want every member of the team to feel like they have a voice and they can use it. Constantly challenged and always supported, each member of our team is empowered to create innovative, meaningful outcomes for our clients.

Opportunities with Amplity offer competitive compensation and dependent on the opportunity could include a comprehensive benefits package and 401K benefits.

To learn more about us, visit our website at or our social media pages, and

CELEBRATING DIVERSE PERSPECTIVES

We passionately champion a culture of belonging, with transparent company practices that drive diversity, equity, and inclusion. Our commitment to inclusion is core to who we are. We welcome people with diverse backgrounds and perspective who ignite curiosity and challenge the status quo. As a provider of services across 6 continents, our team is as diverse as the clients we serve and the countries we work in.

We seek to create an inclusive, fair, and respectful environment that celebrates the individual differences and unique perspectives each person brings; where everyone feels a sense of belonging and can be their true, authentic, and best self.

As an equal opportunity employer, we welcome everyone to our team. We promise to maintain a safe working environment where team members can thrive. The IDEA - Amplity's Inclusion, Diversity, and Equity Alliance - makes sure of it. The IDEA helps our organization embrace diverse business practices, creates a sense of community through colleague resource groups, reminds our leaders to sponsor and embrace diversity, equity, and inclusion, and encourages cultural competence and awareness through company-wide resources for learning.

Our commitment to diversity spans our people, our processes, and our suppliers.

OUR DIVERSITY POLICY

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.