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Business Analyst

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At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.


So, what's the role all about?

We are seeking an experienced Sales Compensation Business Analyst to drive the full lifecycle of product deployments at NICE's customer sites, from gathering functional requirements to performing technical configurations. This person needs to be a highly motivated, self-starter who provides hands-on technical implementation services for NICE's Sales Performance Management (SPM) products. This is an exciting opportunity to play an important role in a successful, enterprise software company. NICE's products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. To be effective with NICE's customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. We take pride in our professionalism, integrity, and ability to deliver real value to our customers. This is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market.

How will you make an impact?

  • Translate customer business requirements into technical designs and product configurations
  • Work closely with customer Sales and Finance organizations to model Sales Compensation in the NICE SPM software solution
  • Communicate and train others on NICE solutions – overall business value and process, as well as detailed features and functionality
  • Implement customer requirements using the NICE SPM software solution
  • Lead and develop test cases and test data to deliver high quality solution results, and support the customer and internal teams during all customer Acceptance Testing phase
  • Contribute overall to the team's continual improvement process by preparing System Development Life Cycle (SDLC) documents including deliverables checklist, business requirements, design diagram specifications, QA & UAT test plans, lessons learned
  • Up to 25% travel will be required

Have you got what it takes?

  • Sales Compensation experience and a basic understanding of accounting principles
  • Ability to conceptualize Incentive plan designs and make system recommendations for execution including the modeling and testing of plan design
  • Prior experience with an ICM packaged solution such as SAP (Callidus), Xactly or IBM(Varicent) or Excel, Access or home grown
  • Detailed analytical proficiency with exceptional MS Excel or Access skills, ability to work with formulas, calculations, and data
  • Project experience – working as part of a team
  • Excellent communication skills and customer facing skills
  • Excellent organizational technique, ability to set own task lists and time lines
  • Ability and willingness to work under pressure in a highly dynamic environment
  • Bachelor's degree in a technical field (or equivalent)
  • Valuable skills: Nice to have technical skills: XML, SQL, HTML, ETL tool
  • Experience implementing or using one of the following: Enterprise applications (e.g. Avaya, Workday, SAP); EAI tools (e.g. WebMethods, Salesforce); reporting/business intelligence tools (e.g. Business Objects, Microstrategy); or database applications
  • Strong grasp of how data affects processing flexibility
  • Desirable previous experience in hands-on system implementations and deployments.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4717
Reporting into: Director, Professional Services, Product Services
Role Type: Individual Contributor


About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.