Agent Passenger Services

4 weeks ago

Jamaica, New York, United States Worldwide Flight Services, Inc. Full time
About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

An Agent Passenger Service performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excessive baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.

Remain cognizant of WFS staff, security contractors, and visitors, activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities
  • Ability to stand and walk for an eight-hour shift.
  • Ability to speak and be understood in giving directions/information to passengers.
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
  • Personal appearance and grooming that will present a favorable corporate image.
  • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
Minimum Requirements
  • HS Diploma, GED or Equivalent.
  • Ability to count money.
  • Ability to judge distance.
  • Reports to work on a regular and timely basis.
  • Ability to stand and walk for an eight-hour shift.
  • Must be willing to wear uniform and insignia as prescribed by the Company.
Preferred Skills
  • Hear and respond to customers.
  • Computer experiences necessary.
  • Demonstrates qualities of leadership, initiative, and judgment.
  • Must be able to read, write, speak and understand the English language.
  • May be necessary to speak other language(s), in addition to English, depending on customer contract.
Physical Requirements/Working Conditions
  • Must be able to lift up to 70 pounds (31.9kg).
  • Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
Perks & Benefits
  • Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care? Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees
  • Want to invest in your future? 401k program offered with company match
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.


  • AMPW Warehouse Agent

    4 weeks ago

    Jamaica, New York, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • TWU Warehouse Agent

    4 weeks ago

    Jamaica, New York, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • jfk divesting agent p/t

    1 month ago

    Jamaica, New York, United States ERMC Aviation LLC Full time

    General informationJob TitleJFK DIVESTING AGENT P/TDateTuesday, May 28, 2024StateNew YorkBase Pay Rate:$ 19.00CityJamaicaFull/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shiftRequirements and DescriptionThe Divesting Agent manages access control and...

  • jfk divesting agent p/t

    4 weeks ago

    Jamaica, New York, United States ERMC Aviation LLC Full time

    General informationJob TitleJFK DIVESTING AGENT P/TDateTuesday, May 28, 2024StateNew YorkBase Pay Rate:$ 19.00CityJamaicaFull/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shiftRequirements and DescriptionThe Divesting Agent manages access control and...

  • AMPW Warehouse Agent

    2 weeks ago

    Jamaica, New York, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our cust Warehouse, Agent, Aircraft, Vehicle, Manufacturing, Airline, Cargo, Security

  • Coordinator Baggage Control

    6 days ago

    Jamaica, New York, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Guest Service Agent

    1 month ago

    Jamaica, New York, United States Hilton Garden Inn QueensJFK Airport Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $18/hrYour Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their...

  • Guest Service Agent

    4 weeks ago

    Jamaica, New York, United States Hilton Garden Inn QueensJFK Airport Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $18/hrYour Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their...

  • JFK Wheelchair Supervisor/Dispatcher Full-Time

    2 weeks ago

    Jamaica, New York, United States ERMC Aviation LLC Full time

    General informationJob TitleJFK Wheelchair Supervisor/Dispatcher Full-TimeDateWednesday, May 29, 2024StateNew YorkBase Pay Rate:$ 22.00CityJamaicaFull/Part TimeFull TimeShiftOvernight shift, P.M. shiftShift StartTime 02:00pm 08:00pmRequirements and Description Summary Wheelchair Supervisor/Dispatcher Agents are logistic geniuses that manage dispatching...

  • JFK Wheelchair Supervisor/Dispatcher Full-Time

    1 month ago

    Jamaica, New York, United States ERMC Aviation LLC Full time

    General informationJob TitleJFK Wheelchair Supervisor/Dispatcher Full-TimeDateWednesday, May 29, 2024StateNew YorkBase Pay Rate:$ 22.00CityJamaicaFull/Part TimeFull TimeShiftOvernight shift, P.M. shiftShift StartTime 02:00pm 08:00pmRequirements and Description Summary Wheelchair Supervisor/Dispatcher Agents are logistic geniuses that manage dispatching...

  • JFK Wheelchair Supervisor/Dispatcher Full-Time

    4 weeks ago

    Jamaica, New York, United States ERMC Aviation LLC Full time

    General informationJob TitleJFK Wheelchair Supervisor/Dispatcher Full-TimeDateWednesday, May 29, 2024StateNew YorkBase Pay Rate:$ 22.00CityJamaicaFull/Part TimeFull TimeShiftOvernight shift, P.M. shiftShift StartTime 02:00pm 08:00pmRequirements and Description Summary Wheelchair Supervisor/Dispatcher Agents are logistic geniuses that manage dispatching...

  • Customer Service Manager 1

    4 weeks ago

    Jamaica, New York, United States Alstom Full time

    We develop innovative solutions to tackle present and future mobility issues by designing a wide array of transportation systems and digital mobility solutions. When you join us as a Customer Service Manager at JFK New York Airport, you become part of a global community dedicated to addressing real-world mobility challenges and delivering impactful...

  • Customer Service Manager 1

    2 months ago

    Jamaica, New York, United States Alstom Full time

    We develop innovative solutions to tackle present and future mobility issues by designing a wide array of transportation systems and digital mobility solutions. When you join us as a Customer Service Manager at JFK New York Airport, you become part of a global community dedicated to addressing real-world mobility challenges and delivering impactful...

  • Rental Sales Agent

    2 weeks ago

    Jamaica, New York, United States The Hertz Corporation Full time

    As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type Rental, Sales, Agent, Customer Experience, Customer Service, Sales Associate, Automotive

  • CDL Shuttle Driver

    2 weeks ago

    Jamaica, New York, United States ABM Industries Full time

    OverviewPay: $26.00 an hour _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data._Benefit Information: _ABM offers a comprehensive benefits package. For information about ABM's benefits, visit_ ABM 2023...

  • Air Train Agent

    2 days ago

    Jamaica, New York, United States Alstom Full time

    We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000...

  • CDL Drivers Needed in Queens

    2 weeks ago

    Jamaica, New York, United States Aviation & CDL Co. Full time

    Job DescriptionJob Description• CDL-B SHUTTLE BUS DRIVER (JFK Airport)Starting Pay: $23.85-$25.00/hr.Shifts: 24hrs – all shifts(morning, afternoon, and overnight) Job Essentials & Requirements:3 or more years of experience in ground transportation.Active CDL Class B License, with a Passenger Endorsement.Knowledgeable of JFK Airport.Flexible, Reliable,...

  • Business Analyst

    4 weeks ago

    Jamaica, New York, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • CCTV Specialist

    4 weeks ago

    Jamaica, New York, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Jfk Station Trainer

    2 weeks ago

    Jamaica, New York, United States Swissport International AG Full time

    Overview:Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe,...