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Patient Safety Risk Manager

3 months ago

Dallas, Texas, United States Parkland Health and Hospital System Full time

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Primary Purpose

The Patient Safety Clinical Risk Manager facilitates and conducts the activities associated with the patient safety and clinical risk management program across the entire health system. These key functions include but are not limited to health care risk management and patient safety foundational elements such as safety post review and investigation, in depth investigations for serious safety and moderate harm events. These investigations may require a full Cause Analysis or other facilitated meeting to identify causal factors with associated actions to prevent recurrence. Timely management to address patient grievances associated with quality of care. Actively supports enterprise initiatives related to the implementation of High Reliability principles and serves as immediate resource for assigned departments for identifying opportunities for improvement using industry standard patient safety and health care risk management tools. Facilitates projects identified through safety posts, common causes, industry trends or other means. Is an active participant in department meetings and develops strong relationships with key leaders (nursing, physician and operational) throughout the health system.

Minimum Specifications

Education

  • Bachelor's Degree in nursing, clinically or healthcare related field of study or from an accredited college or university.

Preferred Education:

  • Master's degree in nursing, Healthcare Risk Management, Patient Safety, Human Factors Engineering or a related field of study from an accredited college or university.

Experience

  • 5 plus years of clinical or healthcare experience in an acute care setting.
  • Must have successfully led projects related to patient safety or healthcare risk management.
  • 2 plus years of risk management and/or patient safety experience in an acute care facility
  • Experience in highly complex systems may compensate for the years of required formal experience. Hiring manager will make the decision.

Skills or Special Abilities

  • Must be self-motivated, a self-starter and independent thinker.
  • Capable of prioritizing work assignments
  • Demonstrate ability to apply critical thinking and investigative skills in stressful environments.
  • Must have excellent verbal and written communication skills.
  • Able to professionally communicate with peers, workforce members and executive leadership.
  • Must be organized, detailed oriented.
  • Must be able to work effectively as an individual or in an interdisciplinary team setting.
  • Must be able to handle stressful environments and apply de-escalation techniques when needed.
  • Must have computer skills that include Microsoft Office, Word, Excel, Outlook. Ability to perform administrative tasks as needed or assigned.
  • Must have ability to create and maintain organized, confidential, and professionally documented with investigative files consistent with department processes.
  • Must have high degree of flexibility and be able to adapt to fast paced, high-pressure environment.
  • Must be able to apply professional judgment as needed to prioritize work to achieve a consistent professional written work product and optimal productivity.
  • Must be able to establish effective, respectful, and collegial working relationships with all internal and external customers including but not limited to patients, physicians, employees, students, volunteers, and vendors.
  • Excellence in professional etiquette, behavioral standards, dress code, attendance policy and code of conduct will be demonstrated at all times.

Responsibilities

  1. Supports system-wide initiatives related to the implementation and sustainment of High Reliability and Just Culture.
  2. Receives, manages, and investigates all assigned safety posts in Safety Center. Assesses for accuracy, severity, and trends. Works with local leaders of assigned areas as needed. Escalates cases of concern to departmental leadership in timely manner.
  3. 3Develops strong, collegial relationships with stakeholders in assigned areas. Provides data and educational information at routine intervals. Rounds weekly on assigned areas to field questions from front line staff and validate transmission of shared learnings and previous information downloads.
  4. Responsible for coordinating and conducting activities associated with all levels of investigation. Works to independently facilitate Cause Analysis cases and SBAR investigations and develops an understanding of proactive risk assessment tools such as the FMEA and all other forms of investigation.
  5. Identifies deviations in clinical standards of care and patient rights violations which may have patient safety implications and/or risk exposure to the hospital. Identifies and escalates significant events through appropriate channels across the health system.
  6. All investigations and reviews regardless of trigger will be entered in the event tacking log so that department productivity and metrics can be analyzed and trended.
  7. Conducts Sentinel event, NQF, TDSHS and CMS investigations in accordance with departmental SOP's.
  8. Timely management and investigation of Quality-of-Care patient Grievances with responses to ensure established regulatory timelines are maintained.
  9. Contributes and participates in patient safety initiatives for assigned areas and within the division which may minimize patient harm and/or improve patient outcomes. Assists and contributes to patient safety program development along with peer group, divisional colleagues, and immediate Patient Safety Manager/Director. Collaborates with others as needed to ensure compliance with project deadlines and/or regulatory requirements.
  10. Works to maintain or exceed current job expectations and works to meet established department metrics. Is able to provide explanations for variances and identify actions to correct issues, as applicable.
  11. Communicates professionally and effectively with all levels throughout the health system to ensure optimal uptake of assignments and sharing of information.
  12. Provides education and/or subject matter expertise within the organization as needed or requested. Attends various meetings, committees, in-services and/or orientations as needed or requested.
  13. Participates in required on-call schedule, including weekend and holiday huddles to meet the needs of the department and the health system.
  14. Identifies ways to improve work processes and improve external and internal customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland Health.
  15. Stays abreast of the latest developments, advancements, and trends in the field of patient safety and healthcare risk management by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
  16. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the clinical quality management department/division. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
  17. Maintains licensure as required.
  18. Works effectively as an individual and within an interdisciplinary team structure.
  19. Completes other special projects as assigned.

Job Accountabilities

  1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
  2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
  3. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

#LI-GC1

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.