Senior Sales Operations Manager

4 weeks ago

Danvers, Massachusetts, United States NeuroLogica Full time

Senior Sales Operations Manager

WHO WE ARE:

NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.

Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.

Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.

ROLE DESCRIPTION:

Responsible for providing the field sales teams with reliable and high-quality administrative support. This position reports to the Director of Sales Operations, but also collaborates closely with Director of Sales for mCT, Women's Health, General Imaging and Digital Radiography and the respective Account Executives. This role sits within the Sales Operations team, which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary Roles and Responsibilities

  • Coordinates the efforts with sales to get discount approval and organizes all necessary documents to be shared with entire team when needed.
  • Involved in process improvements for sales support and identifies opportunities for efficiency with Sales Operations team.
  • Tracks weekly reports from sales team and compiles results.
  • Uses Excel, ERP and expertise to support value-add reporting for business insight for area and region, aligned with Sales Operations requirements.
  • Responsible for generating weekly, monthly, quarterly, and yearly reports to support Sales teams and Finance:
  • 1. Monthly, Quarterly and YTD Sales reports
  • 2. Monthly AE's commission report
  • 3. Monthly dealer commission report
  • 4. Quarterly AE's quota attainment report
  • Responsible for resolving aged AR issues by proactively interacting with customers.
  • Provide services in answering questions regarding LC and in documenting necessary files to be successfully able to collect the funds from the bank.
  • Mentor and train the Sales Operations Coordinator and Analyst, ensuring their professional development and alignment with team goals.
  • Create the employee evaluation matrix to assess the performance of the Sales Operations Coordinator and Analyst.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Order Processing

  • Oversee the team to ensure they perform the following duties.
  • Review Purchase Orders and send PO receipt confirmation within 24 hours.
  • Verify PO pricing, shipping terms(incoterms), payment terms and ensure that PO qualifies the NeuroLogica or Boston Imaging's Sales Operations guidelines.
  • Enter orders in Microsoft Dynamics GP with correct configuration, pricing, and terms.
  • Save all necessary files in the salesforce for the order and share it with the entire Sales and Sales Operations team.
  • Reconcile order files with finance team to complete invoicing and update the customer site list accordingly

ESSENTIAL DUTIES AND RESPONSIBILITIES: Sales & Marketing Support

  • Prepare slides for the supervisor for the weekly staff meeting.
  • Daily communication and follow-up with all domestic and international Sales & Marketing staff and Dealers
  • Match Company resources with customer needs, referring internally as appropriate.
  • Acquire in-depth industry and company knowledge to prepare complex proposals and make recommendations.
  • Maintain current knowledge of external market trends and internal sale strategies and operational capabilities.
  • Effectively forecast sales and report to senior management on a regular basis

ESSENTIAL DUTIES AND RESPONSIBILITIES: Supply Chain / Inventory

  • Supervise and oversee the performance of supply chain coordinators, ensuring they meet their basic responsibilities.
  • Educate, train, and mentor the supply chain and inventory coordinators to enhance their skills and knowledge.
  • Oversee inventory control for DR and Ultrasound finished goods, implementing strategies to maintain optimal stock levels.
  • Review sales demands regularly to minimize the risk of inventory shortages and plan inventory accordingly.
  • Execute quarterly physical inventory counts in each warehouse, ensuring accuracy and compliance.
  • Collaborate with the order processing team to discuss and reconcile any inventory discrepancies.
  • Run and analyze monthly aged inventory reports, providing solutions to deplete aged stock effectively.
  • Supervise the Ultrasound demo inventory analyst, ensuring efficient management and accurate tracking of demo inventory.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

  • BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred.
  • Strong background in Sales Support, Supply Chain, and Inventory Management
  • Familiarity of CRM best practices and Prospect Management System operations
  • Must possess excellent verbal and written communication skills and work effectively in a demanding, fast-paced environment.
  • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management.

COMPUTER & ANALYTICAL SKILLS

  • Experience with CRM, preferably
  • Advanced Excel knowledge
  • You must be excellent with technology, be able to present using a laptop, tablet, or via the web.
  • Must be able to demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint, as well as Outlook, Internet Explorer, and Google Chrome

PHYSICAL REQUIREMENTS

  • Occasionally lift and /or move up to 25 pounds.
  • Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
  • Must be able to sit and/or drive for prolonged periods of time when travelling.
  • Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation.
  • The noise level in the work environment is occasionally very loud.
  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

COMPETENCIES

  • High attention to detail
  • Understanding of terminology and ability to share and communicate effectively within the group.
  • Ability to organize and prioritize tasks resulting in consistent productivity.
  • Ability to function within and support a team environment and build strong working relationships.
  • Dependable and punctual
  • Ability to meet accuracy and productivity goals.
  • Good critical thinking skills, ability to evaluate situations and prioritize factors in decision making.
  • Initiative-taking, utilize available resources for self-improvement and development.
  • Flexible: able to follow directives and accomplish tasks outside of normal duties

About NeuroLogica

Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: .

We offer a comprehensive benefit package which includes;

6 Different Blue Cross/Blue Shield Medical Plans to meet your needs

Dental coverage through Delta Dental

Vision coverage by VSP

Company paid Short-term and Long-term Disability coverage

$1 for $1 401k match up to 5% managed by Fidelity

Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more

Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact for any questions or requests.

NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company's AAP can be made available for inspections upon requests.

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