Multi-Unit Leader/ Area Director

3 weeks ago

San Antonio, Texas, United States Sonic Full time

  • Competitive Pay
  • Flexible Schedule
  • Extensive and detailed paid training
  • Health, Dental and Vision Insurance
  • Paid Vacation
  • Real Advancement Opportunities
SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform.


As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins.

You will also be responsible for training and supporting the drive-ins' employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic The job duties include:

  • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
  • Directs and assigns employees as needed to ensure all aspects of service meet operational standards
  • Oversees multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
  • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
  • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
  • Monitors performance of vendors. Takes immediate corrective action when necessary.
  • Audits drive-in employment-related records and payroll records.
  • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
  • Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
  • Recruits, interviews and hires management team members to achieve proper staffing levels.
  • Approves compensation levels of drive-in employees and managers within company guidelines.
  • Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
  • Develops and implements a marketing plan for region.

Additional Requirements:

  • High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
  • Multi-unit supervision experience is preferred.
  • Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
  • Knowledge of recruiting, interviewing and selection practices
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
  • Leadership and supervisory practices and skills; effective verbal and written communication skills
  • Basic accounting and computer skills
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
  • Problem solving, decision-making and conflict-resolution skills
  • Abide by the company's appearance, uniform and hygiene standards
We are an Equal Opportunity / E-Verify Employer.
We follow all Ban the Box and Fair Chance hiring guidelines per federal and local laws.

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