General Manager

3 months ago

Murfreesboro, United States Hampton Inn & Suites Murfreesboro Full time

Great benefits including:

Employer Matching 401K Retirement Plan
Medical Insurance
Dental Insurance
Vision Insurance
FREE life insurance
Vacation Pay
Holiday Pay
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. We are seeking an individual who embodies the core values that are integral to our success: Be Transparent and Accountable
Be Actively Curious
Embrace Growth
Create Value for Stakeholders
Commit and Care
The General Manager position is responsible for the following:Operations: Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience. Monitor guest satisfaction scores on a daily basis. Respond to guest complaints and to resolve issues and come to satisfactory resolutions.
Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives . Exceed brand and ownership standards of performance and excellence. Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards. Carefully monitor employee labor hours and ensure they do not exceed budget. Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists. Inspect rooms with housekeepers on a weekly basis . Submit PO's to home office on a timely basis. Be on call 24 hours a day to assist with any issues with the hotel.
Revenue Maximization: Continually monitor local market and comp set and strategically calibrate rates to ensure we out perform the local comp set. Engage local community through CVB, Chamber, and others to stay connected to events in the area.
Sales and Marketing: Implement and maintain an effective sales and marketing plan. Manage sales director to ensure group bookings, LNRs, and SMERF business. Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
Employee Staffing and Development: Hire, train, and develop new employees. Delegate appropriate duties to maximize employee labor hours and minimize employee turnover
Budgets and Forecasting: Must be able to maintain all hotel departments and operations within budget and utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI . Actively work with ownership to create budgets and forecasts.
RequirementsMinimum 2+ years of documented, franchised select service hotel management.
Ability to leverage provided technology to effectively manage the property.
Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
Ability to supervise, delegate, and manage several tasks at once.
Ability to remain calm and in control in emergency or difficult situations.
Ability to work a flexible schedule, including weekends.
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit

Source: Hospitality Online

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