lead transportation assistant

4 weeks ago


Hanscom AFB, United States Department Of The Air Force Full time
Summary

The primary purpose of this position is to lead Transportation Assistants by providing call center, billing, shipping, and storage section-level services/support to Department of Defense and/or US Coast Guard customers at a large regionalized Joint Personal Property Shipping Office.

Duties

Facilitate work schedules and sequence of operations to ensure an even flow and distribution of work for assigned employees.

Resolve simple, informal complaints of employees and refer others to supervisor.


Educates on entitlements, procedures, workflow requirements to effect entitlements for movement/storage of domestic/international shipments; Joint Travel Regulation (JTR) and Service exception policy as well as billing submission processing requirements to meet automated plus payment protocols.


Interpret guidelines and instructions, determine the approach, and adapt the process, to resolve customer concerns, prioritizing workflow tasks for action.

Estimate or validate charges, not limited to handling services, temporary storage, third-party services, mileage rates and accessorial services.

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