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Backstage Experience Coordinator

4 months ago

Detroit, Michigan, United States House of Blues Full time

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of

global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and

more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live

entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for

nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &

Sponsorship to create strategic music marketing programs that connect over 1,000 brands with

the 98 million fans that attend Live Nation Entertainment events each year. For additional

information, visit

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to

experience the rush of live music. From our dozens of owned/operated Amphitheaters to our

Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a

fun and upbeat work culture with no shortage of opportunities. With perks ranging from free

concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement

and adoption/fertility support... it's no wonder we are certified as a Great Place to Work

organization and one of People Magazine's "50 Companies that Care". We want everyone to feel

like they belong and can thrive in our community, so we strive to help you achieve your career

and personal goals. Live music is our passion and where we find our common ground. There has

never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,

forward thinking and committed. At Live Nation Entertainment, our people embrace these

qualities, so if this sounds like you then please read on

THE JOB

Live Nation is seeking a Backstage Experience Coordinator for the [INSERT VENUE NAME]. The

position will directly report to the venue General Manger. The Backstage Experience Coordinator

(BEC) will be responsible for administering various Live Nation and venue designed programs to

support local production & touring personnel. The Backstage Experience Coordinator will

maintain back of house expectations & backstage division-wide goals while ensuring that our

Artist Commitment is met or exceeded. This role will act as a hospitality-focused position

ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly

position. Scheduled hours will vary depending on business needs and may be scheduled up to 40

hours per week or more during peak season.

WHAT THIS ROLE WILL DO


• In partnership with the venue Production Manager, the Backstage Experience Coordinator is

responsible for administering various Live Nation and venue designed programs to

support local production & touring personnel.


• The Backstage Experience Coordinator will maintain back of house hospitality

expectations & backstage division-wide goals.


• The Backstage Experience Coordinator will meet & greet the tours upon arrival to the

venue and be available to assign dressing rooms and is the point of contact for all

hospitality needs.


• Where possible - wash, dry and fold all tour laundry as well as hand and bath towels. The

Backstage Experience Coordinator will check dressing rooms periodically through the day

to tidy up and collect any towels to be washed.


• Partner with local backstage catering to ensure the Artists rider requirements are met

and the culinary experience exceeds the artist's and touring personnel's expectations.


• Show CARE by participating in the venue's sustainability program which could include

implementing programs that conserve resources/prevent waste such as sorting waste

and collecting recycling and educating the bands about our efforts.


• Will be the backstage brand ambassador and the face of the service culture program.


• Responsible for completing the Post Event Service Recap and analyze other venue service

reports to create action plans for service improvements in partnership with the Artist

Services team & Venue PM.


• Research best practices and collaborate with the Artist Services team & Venue PM to

develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.


• Work with Production Managers & Catering Teams to help facilitate advances.


• Pre and post show walk through with checklist to make ready all backstage Artist &

Touring crew areas and notate any damage to be repairs.


• Oversee all dressing room and bus stock, including after-show meal coordination.


• In coordination with the General and Production Managers, co-manage any applicable

backstage program budget and process vendor invoices.


• Will act as the lead in maintaining metrics and sharing information with the Artist

Services Team, tracking historic data on Tours & details regarding Artist choices/favorites

and manage the backstage tour personnel survey and competition rate for your venue.


• Partner with the venue's Production Manager, Artist Services team and LN Tour rep to

create memorable, hospitality-minded moments at every show, including but not limited

to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING


• Must be able to maintain composure around high profile artists/guests and work in an

often hectic and loud environment.


• Must have strong organizational, time management and multi-tasking skills.


• Proficient computer skills required including the ability to use the Microsoft Office Suite

(Word, Excel, Outlook, PowerPoint).


• Possess a positive outlook, strong communication skills and the ability to engage others.


• Must possess strong problem-solving skills and demonstrated experience finding creative

solutions.


• 1 years' plus of backstage/production/hospitality experience.


• 2-3 years' plus of work experience in a comparable role.


• 1-2 years' plus of leadership experience.


• Has a natural interest in helping others and a heart for service.


• Position requires constant physical activity such as walking, climbing stairs, lifting and

carrying equipment.


• Must be able to lift 30 lbs. using proper lifting techniques.


• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human

Resources, or something comparable preferred.


• Public speaking or meeting facilitation skills is a plus

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and

inclusion. You will be working in an inclusive environment and be encouraged to bring your

whole self to work. We will do all that we can to help you successfully balance your work and

home life. As a growing business we will encourage you to develop your professional and

personal aspirations, enjoy new experiences, and learn from the talented people you will be

working with. It's talent that matters to us and we encourage applications from people

irrespective of their gender, race, sexual orientation, religion, age, disability status or caring

responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age

(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),

family and medical care leave or the denial of family and medical care leave, mental or physical

disability (including HIV and AIDS), marital status, domestic partner status, medical condition

(including cancer and genetic characteristics), genetic information, military and veteran status,

political affiliation, national origin (including language use restrictions), citizenship, race, sex

(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,

childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,

or any other basis protected by applicable federal, state or local law, rule, ordinance or

regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the

requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance

and the California Fair Chance Act and consistent with other similar and / or applicable laws in

other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this

reason, Live Nation will make reasonable accommodations for the known physical or mental

limitations of an otherwise qualified individual with a disability who is an applicant consistent

with its legal obligations to do so, including reasonable accommodations related to pregnancy in

accordance with applicable local, state and / or federal law. As part of its commitment to make

reasonable accommodations, Live Nation also wishes to participate in a timely, good faith,

interactive process with a disabled applicant to determine effective reasonable

accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them

to perform the essential functions of the position they seek. Any applicant who requires an

accommodation in order to perform the essential functions of the job should contact a Human

Resources Representative to request the opportunity to participate in a timely interactive

process. Live Nation will also provide reasonable religious accommodations on a case by case

basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work

performed by employees within this classification. It is not designed to contain or be interpreted

as a comprehensive inventory of all duties, responsibilities, and qualifications required of

employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available

in a timely and efficient manner. Live Nation may pursue all avenues available, including

promotion from within, employee referrals, outside advertising, employment agencies, internet

recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this

position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal

Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be

paid. It assumes that the successful candidate will be in Colorado or perform the position from

Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into

consideration a candidate's education, training, and experience, as well as the position's work

location, expected quality and quantity of work, required travel (if any), external market and

internal value, including seniority and merit systems, and internal pay alignment when

determining the salary level for potential new employees. In compliance with the CO EPEWA, a

potential new employee's salary history will not be used in compensation decisions.

About Us

Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.