Sr. Manager, Service Delivery and ITSM
2 weeks ago
In this role, you will lead and oversee Service Delivery and ITSM, along with disaster recovery and technology compliance practices. Responsible for driving operational excellence, ensuring the execution of technical projects, and maturing our problem, incident, and change management processes.
Responsibilities
- Develop and implement strategies to optimize technical operations, improve efficiency, and enhance service delivery.
- Collaborate with cross-functional teams to track open audit items.
- Drive the execution of technical process documentation and asset tracking.
- Identify opportunities for process improvement and innovation within technical operations.
- Establish and maintain relationships with key stakeholders, both internal and external.
- Manage vendor relationships and contracts related to technical services and solutions.
- Ensure compliance with industry standards, regulations, and best practices.
- Provide technical expertise and guidance to resolve complex issues and challenges.
- Prepare and present metrics on technical operations performance and initiatives to senior leadership.
- Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem resolution decisions.
Education:
- Bachelors Degree - Computer Science, Project Management or related - Minimum
Years of Experience:
- 8 years, Technical Operations, Technical Systems, Infrastructure, Emerging Technologies or related - Minimum
- 4 years, People Management - Preferred
In Lieu of Education:
- 12 years, Technical Systems, Infrastructure, Emerging Technologies including People Management
License/Certifications/Training:
- Preferred: ITIL certification, PMP certification
You will benefit from:
- Competitive medical, dental, and free vision benefits
- Paid parental leave
- Competitive compensation plan
- Gym memberships discounts
- Generous PTO and banking holidays off
- Tuition reimbursement
- 401k with immediate employer match and vesting
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
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