Manager - Delivery (Process Optimization)

4 weeks ago

Chicago, Illinois, United States McDonald's Global Technology Full time

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
As Manager of Delivery Optimization, you'll be responsible for evolving the end-to-end deployment process for McDonald's Digital Products at scale, including market adoption, cost optimization for process and ways of working. You'll work with a team that will focus on enabling Market success through deployment optimization through the McDonald's ecosystem.
The Manager of Delivery Optimization will leverage their deep expertise with coordinating multi-product deployment processes and strong partnerships with market teams to improve quality, efficiency, and accelerate our ability to deploy new features that our customers love. This role is central to ensuring our McDonald's Digital Products at scale releases are high-quality and support our markets and customers-the buck stops with you.
Key Responsibilities

  • Change management ownership and collaboration between international markets and the Global Product teams to evangelize new ways of working.
  • Help frame vision for market adoption across 80+ countries and multiple customer experiences and products.
  • In collaboration with our Delivery centers of expertise and market stakeholders, support the focus on accountability, quality, speed to market, and reliability for our markets and drive value through optimization of processes and tools Champion iterative evolution of our tools and processes to drive efficiency and higher quality for our production releases. Manage external teams across the McDonald's product operating model to internationalize and scale our best practices for digital products ways of working.
  • Work with the Customer Experience teams to support thought partnership with
    Product Teams and Tech Leads.
  • Partner with guilds to produce quality and efficiency metrics for the deployment life cycle.
  • Support Sr. Delivery optimization Manager on a comprehensive roadmap of our process evolution over the long term to meet business objectives.
  • Support discovery of new optimization opportunities.
  • Support large scale Global Deployments of Mobile Application.
  • Problem solve and solution through automation processes.
  • Lead development team(s) to support Mobile Deployment ways of working.

Qualifications:

  • Technical Project Management or Engineering Management experience in an enterprise global environment.
  • Deep expertise in cross-product testing in a large-scale global environment
  • Working knowledge working with Agile methodologies and expertise in production deployment processes and continuous deployment best practices.
  • Must be passionate about technology and opinionated about the best ways to deploy products and features that customers love to use.
  • Strong quantitative analysis skills.
  • Uncompromising attention to detail.
  • Superior interpersonal, written, and verbal communication skills, with the ability to deliver information in a clear, succinct way to enable the organization to make rapid and informed decisions.
  • Experience leading multiple complex, cross-functional projects in parallel, including prioritizing major initiatives and negotiating trade-offs with business stakeholders.
  • Hardworking facilitator who leads strategy creation and planning discussions.
  • Curious, task-oriented, and a self-starter, with a proven track record of "getting things done."
  • Competent in Mobile Channel DevOps infrastructure and ways of working across Product teams.
  • Familiar with iOS and Android Development and Deployment.

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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