Staff/ Principal Customer Success Manager

1 month ago


Other US Location Digibee Inc. Full time

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface. Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.

About the role

Digibee has an opening to help shape our global presence with a role focused on driving awareness, demand, adoption, and engagement for Digibee prospects and customers. As the leader of the Customer Success Management function, you will be responsible to lead and drive our customer success management team at Digibee. The successful candidate will be responsible for overseeing and optimizing the customer journey, ensuring high levels of customer satisfaction, and driving business growth through strong relationships with our clients.

Key Responsibilities:

  • Account Management: Managing a portfolio of 10 accounts with $4+ million for largest/strategic customers by ARR. Becoming a trusted advisor to customers, driving ongoing value and satisfaction.
  • Customer Champion: Develop an intimate knowledge of assigned customer strategic goals, stakeholders, priorities/initiatives, and outcomes realized with our solutions.
  • Product Knowledge: Conversant about Digibee platform concepts, capabilities, strengths, typical use cases, and iPaaS ecosystem
  • Relationship Building: Building strong and strategic relationships with strategic/enterprise customers including C-level leadership, functional executives, procurement/vendor management
  • Onboarding and Adoption: Accountable to drive onboarding (with/without Digibee Professional Services) and adoption
  • Customer Engagement: Establish regular cadence (Weekly, Monthly, Quarterly). Executive engagement on a Quarterly/Bi-Annual basis including onsite visits
  • Customer Success Planning: Developing and implementing Customer Success Plans with clear goals and KPIs.
  • Growth: Identifying opportunities for upselling and cross-selling. Supporting Sales with expansions
  • Escalation Handling: Managing and resolving customer escalations effectively.
  • Digibee COE: Define programs for a customer to build a Digibee Center of Excellence within their organization to foster continuous value and improvement
  • Collaboration: With Solution Architects on adoption, with Sales Reps for contractual changes, with Services team on delivery, with Product/Mktg teams on VoC
  • Advocacy & Referrals: Drive customer referrals to new organizations and advocacy programs

What you'll need to bring

  • 8 years of experience in customer success management, with at least 4 years in the integration technology sector.
  • Bachelor's degree in Computer Science, Information Technology, or a relevant field; MBA or equivalent is a plus.
  • Proven track record of driving customer success and satisfaction in a high-growth environment, particularly with enterprise IT solutions.
  • Strong understanding of integration technologies and challenges customers face with adoption of integration platforms.
  • Exceptional leadership, communication, and interpersonal skills.
  • Analytical mindset with the ability to leverage data to make informed decisions in the integration space.

Our culture

We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together

At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.



  • Other US Location Higher Logic Full time

    JOB SUMMARYThe Customer Success Manager (CSM) is responsible for having successful and satisfied customers and to drive revenue for Higher Logic. The CSM will expand the entire Customer lifecycle, from onboarding to renewals to cross and upsell. The CSM will foster deep relationships with their customers, understanding their business goals and needs, acting...


  • Other US Location IntelePeer Full time

    IntelePeer is a transformative force in cloud communications. We're fundamentally changing the way people, businesses, and service providers deploy and leverage their communications. In fact, we're changing the economics of a trillion-dollar industry.IntelePeer has high-profile industry leaders at the top of its organization along with top-tier investors and...


  • Other US Location CarSaver Full time

    Job TypeFull-timeDescriptionThe Principal Enterprise Architect role is intended to align architecture to a specific application or technology area and support the application or technology area through any internal or external impacts. This role will contribute towards defining and driving the aligned application or technology areas to the target state...


  • Other US Location Cohere Health Full time

    Company Overview:Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...

  • Principal Engineer

    3 weeks ago


    Other US Location CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.Ruckus Networks, a COMMSCOPE company, is a global innovator in Wireless and Switch networking technology. Customer Support team is committed in delivering world class customer experience to our customers. We are looking for a highly experienced Principal...


  • Other US Location Velocity Global Full time

    POSITION SUMMARYWe are looking for a highly motivated and experienced Senior Customer Marketing Manager. Reporting into the Director, Product Marketing you will work closely with the broader marketing team, and partner with sales, customer success (CS) and customer education (CEd) stakeholders to plan and execute customer advocacy programs that showcase our...


  • Other US Location Cohere Health Full time

    Company Overview Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...

  • Account Manager

    3 weeks ago


    Other US Location SpotMe Full time

    Curious about the future of event marketing?SpotMe is the enterprise event platform to manage engaging events that help accelerate customer relationships at scale. Trusted by 12,000+ global Fortune 500 business leaders and loved by 10,000,000+ users, brands like J&J, Deloitte, and Red Hat use SpotMe to manage hybrid, virtual, and in-person events with a...


  • Other US Location Standvast Fulfillment Full time

    Standvast Fulfillment seeks a Client Solutions Manager to guide our customers throughout their journey to create an enduring, expanding, and rewarding commercial relationship. You are the main point of contact for our customers and will strive to make our customers passionate advocates of the Standvast team. You will provide rapid onboarding, implementation,...


  • Other US Location Spreetail Full time

    Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: Spreetail is seeking a VP, Product Management to join our team remotely. In this role, you will build and lead our product organization managing large...


  • Other US Location Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Product Manager

    3 days ago


    Other US Location Bounteous Full time

    The RoleThe Product Manager (PM) will be responsible for overseeing and delivering successful client facing products/features within defined timelines, budgets and quality standards with a focus on Conversion and growth of the customer base. The PM will own all aspects of the project delivery cycle from initiation to close out, requiring coordination of all...


  • Other US Location Cohere Health Full time

    Company Overview:Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...

  • Operations Manager

    5 days ago


    Other US Location CEVA Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...


  • Other US Location DraftKings Full time

    We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your...

  • Key Account Manager

    5 days ago


    Other US Location Druva Full time

    Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to...


  • Other US Location Motive Full time

    Who we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...


  • Other US Location Extreme Networks Full time

    Extreme Networks Named to Computerworld's 2023 List of Best Places to Work in ITOver 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider...

  • Product Manager

    4 days ago


    Other US Location DTN Full time

    DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.It's a difference you've likely felt without even knowing it. From the food on your plate to the gas in your car to the last...


  • Other US Location GoDaddy Full time

    Location Details:At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office...