Director, Customer Success SMB, Advertising

3 weeks ago

New York, New York, United States Paramount Full time

At Paramount, we're revolutionizing the way small and medium businesses advertise on TV and Connected TV (CTV). Our innovative Self Serve Ads Platform empowers businesses of all sizes to create impactful advertising campaigns at ease, reaching audiences through the power of television and streaming. As the head of Customer Success, you will play a pivotal role in developing and executing strategies to drive customer engagement, loyalty, and advocacy. You will lead a team responsible for driving strong relationships with customers and delivering value through the customer lifecycle. You will build net-new sales and support programs that help engage with SMB audiences.

If you are passionate about driving innovation and building scalable advertising solutions, we encourage you to apply for this exciting opportunity to lead the development of Paramount's self-serve ads platform. Join us in shaping the future of TV/CTV advertising

Key Responsibilities:

  • Strategy: Fully own revenue attainment from scaled and unmanaged advertisers using our self serve ads platform
  • Team Leadership: Lead, mentor, and develop a team of customer success managers and support agents
  • Customer Engagement: Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfaction
  • Operational Excellence: Define tools and processes that allow internal and external workflows to scale
  • Performance Tracking: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of SMB customer success and support initiatives, regularly analyzing performance data and making data-driven recommendations for optimization
  • Customer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmap

Basic Qualifications:

  • Proven experience (8+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment or equivalent
  • Experience managing a team

Additional Qualifications:

  • Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors' SMB product solutions
  • Strong leadership skills with experience managing and developing high-performing sales or B2b support teams
  • Data-driven and customer-centric leader who aligns strategy and vision to proven customer needs
  • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels
  • Bachelor's degree in Marketing, Business Administration, or related field

#LI-Hybrid

Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

ADDITIONAL INFORMATION

Hiring Salary Range: $121, ,

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is eligible to earn sales incentive compensation.

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.

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