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Operation Support

5 months ago

Sioux City, Iowa, United States LTCG Full time

Job Description

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

This position works to provide excellent service for illumifin and its numerous clients by ensuring accurate and timely processing of all internal, incoming and outgoing mail.

RESPONSIBILITIES

1. Accurately identify and process (receive, count, open/sort, remove staples, batch, etc.) numerous document types for a variety of clients in preparation for imaging as per each individual client requirement.

2. Meet specific date-sensitive standards/production goals for the hand folding of specific outgoing client letters.

3. Meet other specific production, service and quality standards for various clients, achieve personal, team and departmental goals as outlined by management.

4. Effectively communicate with team members, managers, supervisors, and technical staff on a variety of subjects concerning mail services, service of machines, deliveries, special requests, document preparation and processing, quality assurance and outgoing mail.

5. Process outgoing mail and accurately track hand-folding.

6. Sort and Process internal mail buckets two times daily and distribute appropriately.

7. Operate insertion room equipment for several hours at a time, Ability to effectively prioritize letters by client and service level.

8. Other duties and projects as assigned.

Requirements

Minimum Qualifications

High school diploma or equivalent

1 year of general office and/or mail services experience

Excellent interpersonal, customer service and communication skills with the ability to work independently as well as part of a team.

Excellent time management and organizational skills with the ability to handle multiple tasks, meet established deadlines and performance standards.

Strong attention to detail.

Ability to follow direction and meet client performance, production and quality standards.

Preferred Qualifications

Insurance knowledge preferred