Banquet House Attendant

2 months ago

Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

Description

Job Overview

The Banquet House Attendant is responsible for the physical set-up and turnovers of all banquet events. They will follow specific Banquet Event Orders to ensure accuracy for the set-up. The Banquet House Attendant will maintain the cleanliness and eye appeal of the banquet space. They will assist in maintaining the AAA Four Diamond Standards. The Banquet House Attendant will always conduct their selves in a manner which supports the guiding principles of our expectation guide. They are responsible for the execution of the directives formulated by the Banquet Manager to achieve maximum operating results and obtain guest satisfaction.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

Supervises, properly cleans and sets meeting rooms and banquet functions per specifications on resume and BEOs or as given by banquet management including vacuuming floors and cleaning walls and windows/mirrors
Properly cares, moves, stores all equipment such as tables, chairs, risers, dance floor lecterns as required
Properly controls and stores meeting room supplies such as linen, pads, pens/pencils and candy, etc. as required
Supervises and services every meeting room by emptying trash, removing dirty plates, cups, linens and glasses, and replaces as necessary; Straightens all chairs; Replenishes water as specified or requested
On a continuous basis, oversees the keeping of service corridors, pre-function space, and storage areas clean, organized and unobstructed
Upon customer request, locates and delivers convention material to designated location including moving furniture in and about the Casino
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the resort; In addition, attendance at all scheduled training sessions and meetings is required
Relays any problem situations or damaged areas to Banquet Management in a timely manner for immediate action
Performs other duties as requested, such as moving office furniture and cleaning carpet and chairs
Additional duties as necessary and assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Previous Hospitality experience is required
Requires good communication skills, both verbal and written
Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training
Must successfully complete ServeSafe Sanitation training
Must successfully pass job interview, including a guest service audition
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
Must be able to exert well-paced ability in limited space and to reach other departments of the Casino on a timely basis
Required to bend, squat and lift up to 50 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Requires manual dexterity to use and operate all necessary equipment
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.

Source: Hospitality Online

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