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VP, Personal Lines Programs Team Lead

4 months ago

Farmington, Michigan, United States American International Group, Inc. Full time
Program Management Business Executive - Product Management Oversight & Support
AIG Programs

The AIG Personal Lines Programs Unit is responsible for providing oversight and support for a $1.5b GWP / 200,000 policy personal lines portfolio distributed by Private Client Services (PCS). PCS was formed in July 2023 by AIG and investment partner Stone Point Capital to transition the PCG business unit to an independent Managing General Agency (MGA). Seven PCG employees remained at AIG and transferred to the AIG Programs Unit to manage the newly formed PCS MGA. Products are written on both a non-admitted / Excess and Surplus (E&S) and admitted basis.

Position Summary:

The Programs Product Management Executive is responsible for managing the AIG personal lines product management strategies by providing the AIG oversight and support necessary to manage the PCS product management and actuarial teams. There are nine products sold countrywide including homeowners, private collections, excess liability, auto, yacht, earthquake, excess flood, workers comp, and non-admitted. They are accountable for the financial results and develops the product business strategies to meet company growth, profit, and CAT capacity objectives. The Executive will manage a team of two program managers.

Responsibilities:
  • Develop the annual product management objectives and communicate them to PCS product team to manage and implement. Provide the proper oversight to ensure objectives are met.
  • Develop profit targets for each individual product and achieve them through rate change, underwriting, growth and PML strategies.
  • Develops the ongoing execution of the AIG PCS strategy to deliver consistent growth, profitability, operating targets, and maximization of shareholder value.
  • Assist PCS develop the annual rate and forms filing schedule annual filings) and sign-off on all rate filings. Monitor the execution to achieve rate target objectives.
  • Support the AIG reinsurance team by providing portfolio and financial information used to negotiate with reinsurers. Represent AIG Personal Lines Programs in meeting with reinsurers.
  • Relationship product leader to PCS providing them the support necessary to help them achieve their objectives. Effectively communicate AIG strategies and obtain ongoing feedback from PCS and utilize their feedback to make product decisions.
  • Product level portfolio management to determine adverse trends. Develop a monthly report to validate results are trending as expected.
  • Leads a culture of underwriting excellence. Instill a culture of accountability by setting clear expectations, measuring results, rewarding the right behavior, and addressing consequences. Develop and maintain a performance management culture by setting standards and measures for the selection, hiring assessment and development of talent.
  • Plan, manage, and evaluate work performance of direct reports. Mentor the program managers responsible for portfolio management of assigned products.
  • Ensure collaboration across the organization to maximize, deliver, and consistently harness the PCS value proposition to the marketplace.
  • Assist with audits, quality reviews, and peer reviews, including implementation of action steps to improve regulatory and AIG governance requirements.
  • Drive a culture that promotes collaboration, innovation, diversity, and inclusion; successfully conduct talent acquisition, employee engagement and performance monitoring/evaluation work; lead through example.
Leadership Skills:
  • Experience developing and implementing product management strategies.
  • Strategic orientation, managing vision and purpose, developing organizational capability.
  • Talent assessment and development for bench strength and succession planning.
  • Proven collaborative leadership skills.
  • Strong influencing and communications skills and ability to work across multiple areas of company and industries.
  • Change management and team leadership.
  • External thought leadership.
Technical Skills & Experience:
  • Minimum of 10 years staff management.
  • Minimum 10 years of product management experience.
  • Bachelor's degree from a four-year college or university preferred.
  • Understand regulatory and compliance processes.
  • Must be able to Forecast and budget accurately.
  • Broad insurance industry experience.
  • Analytical and quantitative skills.
  • Knowledge of market segmentation, portfolio management, acquisition, and distribution.
  • Process and system skills.
  • Technical underwriting experience with a broad view.
  • Experience with Actuarial data and underwriting modeling techniques.
  • Extensive understanding of CAT Modeling process and output.
Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

UW - Underwriting

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

National Union Fire Insurance Company of Pittsburgh, Pa.