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Supervisor - Slot Performance
4 months ago
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.
Oversees repairs, modifications, and preventative maintenance on all associate slot equipment.
Supervises slot movements, modifications, upgrades and installations with vendors, regulatory agencies, and support areas.
Supervises the implementation of new products and modifications including floor plan changes.
Supervises the repair and maintenance of slot machines and bill changers.
Creates and maintains an accurate database of information on all slot related equipment, reports, and files for analytical purposes.
Directs investigation of customer concerns regarding slot machines, which are beyond the scope of slot service personnel.
Other Duties as assigned.
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE". Source: Hospitality Online
