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Medical Dispatcher I- Call Taker

4 months ago

Florham Park, New Jersey, United States Atlantic Health Full time

Atlantic Health System, is seeking a Full Time Medical Dispatcher I to work for Ambulance part of Atlantic Health System covering evening shifts, including weekends as needed.

The Atlantic Mobile Health Dispatcher I is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations. The dispatcher is responsible for the intake and processing of all transport requests and scheduling transports and appointments to meet the patient and customers' needs through superior communication and customer service skills. The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, billing systems, payment collection screens. Coordination with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff in the region to assure safe operations and collaboration and the necessary logistical support for the mission. The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic environment where finding solutions to co

  • Effectively prioritizes channels and assigns emergency and non-emergency medical transport requests to appropriate vehicles and personnel (SCTU, BLS and MAV) to ensure a smooth transition and work flow from request to scheduling and through pick up or emergent response
  • Dispatches vehicles in a timely manner
  • Makes accurate moment-to- moment decisions in regard to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies
  • Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports
  • Appropriately balances the needs of the customer and the company when making critical decisions regarding transport
  • Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports
  • Maintains timely and accurate tracking of all vehicles engaged in transports and makes appropriate assignments using this information about vehicle location and availability
  • Consistently performs status checks on crews verifying engagement, availability, safety and progress in transport
  • Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service
  • Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop
  • Communicates to crew vital trip assignment and monitoring information via communication system. Consistently uses professional demeanor, voice tone and respect in all communications
  • Prepares, completes and distributes in a timely fashion reports stating progress, issues, problems and statistics for review by other appropriate parties
  • Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary
  • Attends communication meetings and education sessions
  • Competently performs call taker duties when work schedule or demand requires

Minimum Education:

  • High school diploma or equivalent required

Relevant Experience:

  • Customer service and call taking/call center training courses preferred
  • Basic Tele-Communicator (BTC) and NJ EMD preferred

About US

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

  • Morristown Medical Center, Morristown, NJ
  • Overlook Medical Center, Summit, NJ
  • Newton Medical Center, Newton, NJ
  • Chilton Medical Center, Pompton Plains, NJ
  • Hackettstown Medical Center, Hackettstown, NJ
  • Goryeb Children's Hospital, Morristown, NJ
  • CentraState Healthcare System, Freehold, NJ
  • Atlantic Home Care and Hospice
  • Atlantic Mobile Health
  • Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

  • 100 Best Companies to Work For and FORTUNE magazine for 15 years
  • Best Places to Work in Healthcare – Modern Healthcare
  • 150 Top Places to work in Healthcare – Becker's Healthcare
  • 100 Accountable Care Organizations to Know – Becker's Hospital Review
  • Best Employers for Workers over 50 – AARP
  • Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
  • One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine
  • One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine
  • Official Health Care Partner of the New York Jets
  • NJ Sustainable Business

Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.