Director - Technical Operations Strategy and Performance

4 weeks ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

This role is responsible for leading a team responsible for developing, implementing, and managing strategic initiatives with the Tech Ops organization. This role plays a critical part in ensuring the safety, reliability, and efficiency of our employees and aircraft while striving for 'Safety First. Service Always'. This position is also tasked with seeking opportunities to optimize costs and improve our competitive position in the market as the airline and the technical operations organization evolves.

Strategic Planning & Innovation

  • Evaluate long-term technical operations strategies and key initiatives to ensure alignment with the airline's overall business objectives.
  • This includes identifying opportunities for growth, cost reduction, consistency, and innovation in addition to risk identification and mitigation planning.

Stakeholder Alignment

  • Collaborate and communicate with other departments, including Maintenance, Engineering, Safety, HR, Finance, Corporate Real Estate, and executive leadership team to ensure alignment and support across the organization.

Team Leadership

  • Manage and mentor a team of professionals, providing guidance and support to help them reach their full potential and excel in their careers at United.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

QualificationsWhat's needed to succeed (Minimum Qualifications):
  • Bachelor's degree (B.S.) or equivalent experience in Aviation management, engineering, finance, supply chain, or a related field
  • Airline operations experience
  • 10+ years of relevant experience (Technical Operations Preferred)
  • 5+ years of team leadership experience
  • Strong visionary leadership, planning and communication skills, strong interpersonal skills, organizational management, defining accountability structure, identifying improvement opportunities, influencing, and managing change.
  • Solid history of managing complex projects with multiple stakeholders and driving results
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree in related field.
  • Technical Operations Leadership experience
  • 3+ years' experience leading / collaborating on large scale growth initiatives.
  • 5+ years of experience in data analytics or process improvement

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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