Manager, Customer Training

4 weeks ago

Sunnyvale, California, United States Intuitive Surgical, Inc. Full time
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position:

As a member of the customer training leadership team, this person will take a solid leadership role in developing and supporting IntuitiveSystem technology training programs. The Manager will be closely involved in the continuous improvement of all customer training programs, will coach and develop a team of Training Specialists, and will work with the manager of Operations and the Director to support Training Center operations and deliver results. Additionally, this person will work closely with the program management team, sales, marketing, and the Clinical and Product Education Group to deliver high-quality training results.

Roles and Responsibilities:

  • Building and supporting training programs at designated training centers to educate and support physicians' development of Intuitive system technology skills
  • Measuring training effectiveness and implementing enhancements as necessary
  • Collaborating with Operations Manager to manage training center logistics, calendar, and requests for programs
  • Hiring, developing, and training members of the customer training team to support the ever-growing needs of the company
  • Developing sustained proficiency within the Training Specialists in the following areas:
    • Intuitive System Technology
    • Intuitive System applications
    • Training Pathway process
    • Training/coaching techniques and methodologies
  • Working with other members of training, marketing & sales leadership to ensure proper allocation of training support for specialized programs and events
  • Collaborating with sales leadership to promote strategic and thoughtful utilization of training capacity
  • Managing current programs to promote skills for OR Staff and measure theeffectiveness of said programs
  • Exploring, piloting, and developing innovative training programs for improving OR Staff efficiency and proficiency
  • Effectively managing DOD training centers to optimize effective targeting, training, and utilization
  • Developing new training material as needed
  • Approving training requests in SFDC
  • Working closely with the Operations Manager to optimize excellence for protocol development and delivery
    • Working closely with Operations Manager to create impactful onboarding plans for new trainers to effectively track benchmarks and progress
    • Effectively coaching new trainers to deliver training content
    • Reviewing trainers on a consistent basis to ensure training material is delivered in an effective manner and in accordance with SOP's
Qualifications
Core Competencies, Skills and Experience Requirements:
  • Minimum 5 years of Training / Professional Education experience
  • Minimum 3-5 years of personnel management experience preferred
  • Demonstrated ability to work directly with customers
  • Demonstrated ability to mentor and develop others
  • Demonstrated ability to create and manage training projects and initiatives with measurable outcomes
  • Demonstrated ability to work cross departmentally as well as with external parties to achieve training goals
  • Knowledge of anatomy, physiology, medical disease states, surgical applications, and operating room environment
  • Experience with project management
  • Excellent oral and written communication skills
  • Exceptional interpersonal skills

Education and Training Requirements
  • Minimum Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $143,500 USD - $206,500 USD
Base Salary Range Region 2: $129,200 USD - $185,900 USD
Shift: Day
Travel: 10% of the time
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.

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