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Sr Mgr, Vendor Management

4 months ago

Remote, Oregon, United States Mastery Logistics Systems Full time

About the Role:
The transportation industry has no shortage of complex problems requiring creative solutions to scale efficiently. In this role, you will own the relationship between Third Party Integrations (3PI's) and Mastery's Transportation Management System (TMS) supporting our shared clients.
The Sr Manager of Vendor Management will build vendor relationships quickly. Establishing trust in our product integration, leveraging industry knowledge and making recommendations in the client's best interest. You must take pride in forming and maintaining these relationships, connecting our product roadmap to these integrations to develop a long-term plan to benefit our shared clients.
As a Vendor Manager, you will be the internal and external escalation point and conduit between our Product department, Client Engagement, Engineering, and our External Partners. You will track active and upcoming integration development and testing activities. Collaborating with internal and external cross-functional teams to reach the end goal of an operational connection between Mastery, 3PI's and our clients. Product and Industry knowledge is key as you generate excitement for new or developing features. Facilitating demos and testing to keep implementations and client goals on-track or in troubleshooting.
Responsibilities:

  • Maintain reporting and broad visibility of all 3PI (Third Party Integrations) initiative statuses.
  • Generate and preserve foundational relationships with 3PI partners through ongoing, authentic connections and certification program management.
  • Own our internal 3PI roadmap, collaborating with Product domain partners on long term vision, new and existing client needs, and new marketplace offerings.
  • Collaborate with the team to troubleshoot configuration issues that arise during client implementations. Act as a first line of defense before engaging configuration engineers.
  • Advocate for the best interest of the team to ensure timelines are realistic and deadlines are met.
  • Document and validate test scripts that require very specific actions to be taken along with the specific expected outcomes to be utilized in Integrations testing.
  • Partner with the Mastery Product team to understand scope of new functionality that is being developed, and changes to existing functionality.
  • Drive toward finding Root Cause of potential issues that might be considered bugs, escalating internally and externally based on priority and severity.
  • Execute manual tests in client test environments to validate functionality as intended.
  • Become an advisor to vendors on internal integration processes and best practices.


Requirements:

  • 5+ years of SaaS industry experience
  • Project Management experience, with certification an added plus.
  • Prior experience managing vendor relationships and delivering shared value.
  • Excellent teamwork and communication skills.
  • Exemplary organizational and multitasking skills.
  • Strong understanding of Product development and/or software engineering principles and best practices.
  • Logistics/Transportation Industry experience is preferred.
  • Technical expertise with software integrations and APIs a plus


About Mastery
Mastery Logistics Systems is building the world's first lovable Transportation Management System, or TMS.
Our customers - large transportation companies and shippers who need those companies - have struggled with systems that are outdated or inadequate. As shippers or transportation service providers, our customers have in the past been forced to use multiple systems to manage dedicated fleet operations, outsourced or insourced trans management, one way trucking, truckload brokerage, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function.
Mastermind TMS allows our customers to bring all of these functions into a single platform, providing flexibility, visibility, control, and efficiency. Today's unprecedented global supply chain upheavals underscore how important the transportation industry is. We are building a system to allow this industry to work faster, smarter and more efficiently.
The challenges in this industry are big and exciting We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier and touching every part of our economy then this is the place for you.
Mastery Logistics Systems is committed to continuing to build an incredible company. We are a masterful mosaic of incredible people. We are specialists and experienced in our respective fields. We are dedicated to continuous improvement both professionally and personally. We are a collective group of really good people. We have different interests, backgrounds & talents and we work together to create really cool stuff We believe in diversity of thought and are mindful and inclusive. We have deep respect for each other and work diligently at adding the right people to our teams.
We have flexible schedules but share in the mission that we are building and need to get it done. We offer an excellent suite of benefits.
Our team has the domain knowledge and connections to make an impact, and we're looking for experienced and thoughtful people to who thrive on creating and building great products. We want people who have a true passion for servicing and taking care of our customers. We need people who are flexible problem solvers, thrive on collaboration and consistently know how to communicate their solutions well. We are small and nimble - which is evident in how quickly we could pivot to our new reality. Each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry.
Join us - you'll love it - let's build a masterpiece
Benefits
Mastery takes great pride in providing our employees a robust and highly competitive benefit package. Our benefits include Medical, Dental and Vision insurance, company paid Life insurance for 1x salary, Legal, AD&D, Additional Life and other employee assistance benefits. We have a 401k savings plan with a 4% match. We provide opportunities for professional growth and development. We have a manage your life and schedule Paid Time Off program. We are fully devoted to finding creative perks and benefits since we cannot currently enjoy our cool office culture. Our philanthropic partner is St. Jude Children's Research Hospital.
We are an equal opportunity employer and actively seek a diverse community of professionals.