Global Account Manager

1 week ago

Stevens Point, Wisconsin, United States AIG Full time

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Global Account Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Travel Assistance

The Global Account Manager is a critical position in the success of AIG's Global Travel Assistance and No Additional Charge (NAC) business. The role is responsible for the account management and operations functions for a new and growing global clients. This role will interface with the global client and internal AIG departments/stakeholders in order to execute the global client's growth vision. Works with the Vice President of Travel Assistance Sales, Business Development Managers, Global Accounts team, and Executive Leadership at AIG in order to grow the client business including product and country expansion.

How you will create an impact

  • Develop and execute innovative strategy related to the growth and maintenance of existing clients.
  • Work closely with risk managers/captive management teams and oversees the end-to-end process for funds being ceded to the NAC client captive insurance companies.
  • Establishing good working relationship with the global client, posturing self as trusted source of knowledge and innovation.
  • Ensuring program operations is developed and maintained on an ongoing basis including data integrations, invoicing, and financials reconciliations.
  • Ensuring that proposed client agreements align with operational process capacity of AIG, and receive support from internal departments to ensure that the strategy and goals are delivered appropriately, including claims, finance, underwriting, and IT.
  • Work closely with VP Travel Assistance, Business Development Manager and Account Development Managers to provide current market and industry trends and anticipate hurdles to ensure that forecasts and programs are aligned to remain competitive in complex conditions.
  • Understand the idiosyncrasies of the global client, identifying decision makers, and tailoring approach to align with the internal processes of the account.
  • Performs other duties as required to support AIG and account growth objectives and strategic initiatives.

What you'll need to succeed

  • Knowledge of No Additional Charge Benefit Industry will be heavily favored.
  • Strong project management and organization skills are a must.
  • Proven track-record of operations success.
  • Ability to review and prepare financial documents relating to account performance and goals.
  • Ability to analyze account data and develop compelling narratives based on data. Data modelling skills a plus.
  • Ability to analyze market and industry trends, and identify potential untapped areas of growth.
  • Skilled in negotiations, expectation setting, and delivering on promises.
  • Ability to develop materials and present in a highly-professional manner to executives and key stakeholders, both internal and external. This includes telecommunications and in-person presentations.

Estimated Travel Percentage (%): Up to 25%

Ready to take your career to the next level? We would love to hear from you

#LI-PA1

#LI-Hybrid

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC

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