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Contents Technician

4 months ago

Raleigh, North Carolina, United States SERVPRO of Ardnos, Inc.GISIB, Inc. Full time

Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Summary: The Contents Technician plays a vital role in restoring properties after disasters. They handle the careful inventory, cleaning, and secure storage of a homeowner's belongings during the restoration process. This position requires attention to detail, sensitivity to the customer's situation, and the ability to work in both warehouse and on-site environments.

Key Responsibilities:

On-site Assessment and Packing: Systematically inventory and document a homeowner's belongings, pack items carefully for transport, and label boxes clearly for organized storage.

Cleaning and Restoration: Perform cleaning and restoration of various household items (furniture, clothing, electronics, etc.) using specialized cleaning techniques and equipment, following detailed instructions to restore items to pre-loss condition.

Documentation: Accurately record the condition of all contents, track cleaning progress, and maintain detailed records for reporting.

Warehouse Organization: Organize, store, and maintain contents in a secure warehouse environment, ensuring proper placement and tracking.

Customer Communication: Interact professionally and empathetically with clients while handling their belongings, providing updates as needed.

On-site Cleaning: When required, perform on-site structural cleaning and deodorization following established protocols.

Qualifications:

High school diploma or equivalent.

Previous experience in cleaning, restoration, or inventory management preferred.

Valid driver's license and clean driving record.

Ability to lift and carry moderately heavy objects (up to 50 lbs.)

Strong organizational and meticulous attention to detail.

Ability to follow instructions and learn specialized cleaning techniques.

Excellent customer service and communication skills.

Willingness to work flexible hours, including some on-call availability.

Desired:

Experience in the restoration industry.

Familiarity with contents inventory and tracking software.

Compensation and Benefits:

Competitive hourly pay commensurate with experience.

Benefits package (may include medical, dental, vision, paid time off)

Opportunities for professional development and growth within the company.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.