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Water Restoration Specialist

2 months ago

Raleigh, North Carolina, United States ServiceMaster Restore - Brighton Full time
Job Title: Water Restoration Technician

At ServiceMaster Restore - Brighton, we are seeking a highly skilled and detail-oriented Water Restoration Technician to join our team. As a Water Restoration Technician, you will be responsible for monitoring, inspecting, and completing tasks for water restoration jobs to ensure the completion of drying, demolition, and various restoration activities.

Key Responsibilities:
  • Retrieve work orders, check routes for travel, ensure appropriate equipment and supplies are loaded on the truck needed for the job, and arrive at the work site.
  • Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without a supervisor.
  • Complete assigned jobs according to company processes while maintaining quality control on each job.
  • Perform water damage repair, including water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by a supervisor.
  • Ensure equipment, supplies, vehicles, and products are properly handled. Report any equipment malfunction or damage to a supervisor.
  • Inspect jobs after completion and obtain customer signatures for approval purposes, and request payments when necessary.
  • Perform daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
  • Responsible for making daily adjustments to the drying plan based on meter readings.
  • Resolve issues with customers, communicate customer issues, daily job activities with a supervisor, and key company staff.
  • Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Requirements:
  • High school graduate or equivalent.
  • Experience in the restoration or construction industry is not required but preferred.
  • Valid Driver's License and satisfactory driving record.
  • Good verbal and written communication skills.
  • Good customer service skills.
  • Experience with using mobile software to enter data.
  • Can read and follow product label usage instructions.
  • Reports to work on time in a clean, complete uniform.
  • Must be able to prioritize activities and meet deadlines.
  • Certifications are not required but preferred: WTR – Water Damage Restoration Technician, ASD – Applied Structural Drying Technician.
Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required.
  • Express or exchange ideas with others quickly, receive and act on detailed information given.
  • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
  • Use visual acuity to perform detail-oriented activities.
  • Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.