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Shift Manager

4 months ago

Chicago, Illinois, United States Bally's Chicago Full time
About Bally's

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build, grow, excel, and make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you

Job Summary

As a Security Shift Manager, you will provide strategic direction and guidance to the Security function and activities to increase customer satisfaction and ensure internal controls and safety measures are effectively enforced. You will become the liaison with federal, state, and local law enforcement and emergency agencies. You will exercise good judgment in the review of circumstances and incidents to determine appropriate actions within the limits of policies, procedures, and protocol.

Duties And ResponsibilitiesFoster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Responsible for the overall security operations in the absence of the Director of Public Safety
Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Select, train, and develop team members through education, training, coaching, and corrective action
Review, investigate, and implement corrective plans on all incident, medical, and surveillance reports to ensure departmental compliance with internal controls, policies, and all applicable regulations
In the absence of, or when directed by the Director of Public Safety, perform system administration to the Electronic Key Control System
Perform duties and responsibilities associated with the IGB statewide voluntary Self-Exclusion Program as
Assist in arrests or physically restraining a resistant individual as needed
Support the overall integrity of gaming at the casino
Perform other duties as assigned
QualificationsA high school diploma or equivalent with five years of law enforcement, security, or casino security-related experience is required
Must have excellent verbal and written communication skills
Must have the ability to interact with a variety of people
Must have flexible availability with scheduling, including shifts and days off
Must be able to adapt and thrive in a fluid, high-stress, and fast-paced environment
Must have outstanding organizational skills
Must be able to manage multiple priorities simultaneously
Requires strong analytical and problem-solving abilities
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Physical DemandsFrequently required to walk, run, kneel, stretch, push, twist, bend, and lift
Requires visual acuity to perform close-up activities and peripheral oversight
Requires manual dexterity to operate a keyboard
Must be able to read, speak, and correspond in the English language
Work Environment The work environment contains bright lights, loud noise, and stressful situations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Source: Hospitality Online