Service Design Manager

1 month ago

Plano, Texas, United States Peloton Interactive Inc Full time
ABOUT THE ROLE

As a Process Manager, Global Member Support Experience, you will lead mid-to-high priority initiatives for our growing support team to ensure a seamless and elevated Member Experience. You will serve as a liaison between Member Support and cross-departmental partners to design processes and work flows to enhance the Member experience. The Global Member Support Experience team is focused on ensuring that Global Member Support is operationally ready for new products, promotions, and services - and our team serves as the voice of Member Support within cross-functional meetings. The ideal candidate will be an innovative, solution-oriented, self-starter with a proven ability to implement high-level, cross-functional initiatives. This person should have a strong business eye, excel at project management and thrive at implementing projects from inception to completion.

YOUR DAILY IMPACT AT PELOTON
  • Partner with MS leaders and Peloton cross-functional teams to develop the scope for Member Support deliverables, resources, work plan, and timing for new initiative implementation within an initiative; provide status updates and document project notes for the initiative(s) you lead
  • Improve process, procedures, and associate workflows to create intentional and delightful interactions with our Member Support team ensuring standard work and scalability
  • Analyze, evaluate, and propose solutions to mitigate project risks and produce update reports for stakeholders
  • Collaborate with Operations, Sales, Engineering and other cross-functional partners to assess processes are contributing to increasing Member satisfaction and Quality through regular review of Member Support metrics, including CSAT
  • Assess project strength, identify areas for improvement or initiatives needed within a project , and implement solutions
  • Implement new projects to support the strategic direction of the organization and assess projects in progress to ensure goals are achieved; Provide status updates and document project notes for the projects(s) your working on
  • Partner with Content and the Learning and Knowledge Management team to develop necessary resources and training materials to support initiatives
  • Work with other Service Design team members to identify risks and opportunities across multiple projects within the department
  • Mentor teammates by sharing best practices amongst the team

YOU BRING TO PELOTON
  • 5+ years of experience with process design, quality assurance, management consulting, corporate strategy or business operations in a customer service role
  • Experience working on initiatives with multiple work streams and diverse stakeholder teams
  • Skilled at operating effectively in a rapidly changing, problem-solving oriented environment that requires analytic and qualitative skills
  • Strong communication and presentation skills with a diverse set of business and technical stakeholders
  • Bias for action to move quickly and take ownership of initiatives through completion
  • Self-awareness and openness to feedback from all levels of the organization
  • Risk management, standards and policies formulation experience preferred

#LI-EV1

#LI-Hybrid

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit

At Peloton, we motivate the world to live better. "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email:

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

  • Service Design Manager

    3 weeks ago

    Plano, Texas, United States Peloton Full time

    ABOUT THE ROLEAs a Service Design Manager, Global Member Support Experience, you will lead mid-to-high priority initiatives for our growing support team to ensure a seamless and elevated Member Experience. You will serve as a liaison between Member Support and cross-departmental partners to design processes and work flows to enhance the Member experience....

  • Manager - Experience Designer

    1 month ago

    Plano, Texas, United States Capital One Full time

    Locations: TX - Plano, United States of America, Plano, TexasManager - Experience DesignerThis is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving...

  • Home Remodeling Sales Representative

    2 weeks ago

    Plano, Texas, United States Luxe Design Center Full time

    PURPOSE OF THE POSITION:The Sales Representative achieves maximum sales profitability, growth and sales metrics within an assigned territory and/or market segment by effectively selling the company's products and/or related services. Personally contacts and secures new business accounts/customers.RESPONSIBILITIES:Promotes/sells/secures orders from existing...

  • Systems Design

    2 weeks ago

    Plano, Texas, United States Toyota Full time

    Excited to grow your career at Toyota? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply Our people make all the difference in our success. To save time applying,...

  • Structural Design Engineer

    2 weeks ago

    Plano, Texas, United States ESPO Full time

    Job Title: Structural Design Engineer Location: Plano, TX Job type and Duration: Permanent - Full-time Our client, a leading national structural contractor, is looking to hire a Structural Design Engineer to join their Engineering team in Plano, TX. ResponsibilitiesConducts engineering analyses and designs for design-build services in ground improvement...

  • Systems Design

    2 weeks ago

    Plano, Texas, United States Toyota Motor Sales, U.S.A., Inc. Full time

    OverviewWho we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Services Finance Manager

    1 month ago

    Plano, Texas, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure.We provide the...

  • Instructional Design Specialist

    1 month ago

    Plano, Texas, United States Optimum Full time

    Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce...

  • Vice President Experience Design

    2 weeks ago

    Plano, Texas, United States JPMorgan Chase Bank, N.A. Full time

    Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design in Payments for the Commerce Center Team you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead...

  • Functional Solutions Consultant/Client Success Manager for Managed Services

    2 weeks ago

    Plano, Texas, United States Kimberlite Full time

    Join Our Team as a Customer Success Manager at Our Partner Company!Are you an experienced Customer Success Manager with a passion for building strong relationships and driving success for customers? Our partner is seeking a dedicated professional with 4+ years of experience in NetSuite implementations, managed services, and support. If you have a background...

  • IT Service Manager

    2 weeks ago

    Plano, Texas, United States PAM Health Full time

    IT Service Manager As an I.T. Service Manager, you will serve as an Incident and Change Leader under minimal supervision within the IS Operations team. This requires a high level of availability to respond to reports of major incidents, follow through on associated RCAs and run the weekly CAB meeting. In this role, it is imperative to have exceptional...

  • UX Designer

    1 month ago

    Plano, Texas, United States Arkhya Tech Inc. Full time

    Role Sr. UX designerLocation Plano TX (Onsite )Required Skill Set Job Description· 3 to 5 years experience.· Experience in UX design· Experience in Application Development using Agile processes· Excellent interpersonal and negotiating skills; ability to adapt to changing work priorities; and ability to maintain good working relationships while dealing...

  • Service Manager

    2 weeks ago

    Plano, Texas, United States Windsor Communities Full time

    Position at Windsor Communities Service Manager Windsor Metro West - Plano, TX At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedication that cannot be beat. You are hardworking, self-motivated, and take pride in a job...

  • Suppler Master Data Service Delivery Manager

    2 weeks ago

    Plano, Texas, United States Pepsico International Ltd Full time

    Suppler Master Data Service Delivery ManagerCAROUSEL_PARAGRAPH Plano, Texas Finance 256634BR*Share Job** Job DescriptionAuto req ID: 256634BRJob Description*This role is responsible for leading the Vendor Master Data Governance agenda as a member of the North America Shared Service Accounts Payable team. This includes critical oversight of the process for...

  • Service Mapping

    1 month ago

    Plano, Texas, United States QData Full time

    HiHope you are doing good...We have an urgent requirement below please go through Job description and send your updated profile and expected rate ASAP.Please reach me at .comJob Title Service Mapping & Discovery SpecialistLocation Plano TXJob DescriptionMust to have EXPERIENCE ServiceNow ITOM Specialist Relevant Experience 6+ yrs Service Mapping & Discovery...

  • Service Mapping

    1 month ago

    Plano, Texas, United States QData Full time

    Required experience ServiceNow ITOM Specialist Relevant Experience 6+ yrs Service Mapping & Discovery (nice to have but not required – Certification) Good verbal & written skills and should have exposure to handle global customersKnowledge Required UI Actions / UI policy / Access Control Lists etc. Writing various Server-side scripts using Script Includes....

  • Principal AI UX Design Specialist

    1 month ago

    Plano, Texas, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Principal AI UX Design Specialist

    2 weeks ago

    Plano, Texas, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Service Mapping

    1 month ago

    Plano, Texas, United States QData Full time

    HiHope you are doing good...We have an urgent requirement below please go through Job description and send your updated profile and expected rate ASAP.Please reach me at .comJob Title Service Mapping & Discovery SpecialistLocation Plano TX (Given the COVID situation location is not a constraint)Job Description ServiceNow ITOM Specialist Relevant Experience...

  • Nurse Manager of Emergency Services

    1 month ago

    Plano, Texas, United States HCA Healthcare Full time

    Description IntroductionAre you ready to manage in a new era as a Nurse Manager of Emergency Services where building a healthier tomorrow is more than a job? Our Medical City Plano team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today.BenefitsMedical City Plano, offers a total rewards package...