Current jobs related to Customer Service Rep - Honolulu, Hawaii - Maximus

  • Customer Service Representative

    2 days ago

    Honolulu, Hawaii, United States Service Corporation International Full time

    At Service Corporation International, we celebrate lives and our associates. We are seeking a skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be the first point of contact for our clients and visitors. Your role will be to provide exceptional customer service, ensuring a comfortable and welcoming...

  • Patient Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    {"title": "Patient Service Representative", "location": "Kapiolani Medical Center for Women and Children, Honolulu, HI", "work_schedule": "Day - 8 Hours", "work_type": "Full Time Regular", "fte": "1.000000", "bargaining_unit": "Non-Bargaining", "starting_hourly_rate": "22.73", "exempt": "No", "minimum_qualifications": "High school or equivalent. Basic...

  • District Director

    1 day ago

    Honolulu, Hawaii, United States U.S. House of Representatives- Rep. Jill Tokuda Full time

    Job Summary:U.S. House of Representatives- Rep. Jill Tokuda seeks a highly motivated individual to manage her Hawaii staff and oversee operations and objectives to ensure community and constituent needs are met fully and in a timely manner. This position develops outreach and constituent service strategies, represents the Congresswoman in meetings and at...

  • Sales Representative

    3 days ago

    Honolulu, Hawaii, United States Deploy Group LLC Full time

    Job Title: Outside Sales RepJob Description:We are seeking a skilled Outside Sales Rep to join our team at Deploy Group LLC. As a key member of our sales team, you will be responsible for route planning, driving to properties, and explaining our product to the point of contact in charge.Responsibilities:Previous experience in sales or customer service is...

  • International Banking Account Representative

    6 days ago

    Honolulu, Hawaii, United States Central Pacific Bank Full time

    Job SummaryThe International Banking Account Representative will perform servicing and operational functions on behalf of the International Banking Officers. This role requires effective communication and problem-solving skills to identify and resolve customer banking needs, ultimately expanding share of wallet through customer engagement and referrals.The...

  • Customer Service Associate

    2 days ago

    Honolulu, Hawaii, United States Wesco Full time

    Customer Service Representative Role at WescoAs a Customer Service Representative at Wesco, you will be responsible for responding to customer inquiries via various channels to provide solutions or requested information. This includes resolving routine and complex problems, analyzing customer service needs, and referring to other departments as necessary....

  • Customer Service Associate

    3 weeks ago

    Honolulu, Hawaii, United States Wesco Full time

    Customer Service Representative Role at WescoAs a Customer Service Representative at Wesco, you will be responsible for providing exceptional customer service by responding to inquiries, resolving issues, and analyzing customer needs. Your goal will be to deliver timely and effective solutions to customers, ensuring their satisfaction and loyalty to the...

  • Customer Service Associate

    1 month ago

    Honolulu, Hawaii, United States Wesco Full time

    Customer Service Representative Role at WescoAs a Customer Service Representative at Wesco, you will be responsible for providing exceptional customer service by responding to inquiries, resolving issues, and analyzing customer needs.Key Responsibilities:Respond to customer inquiries via phone, email, and in-personResolve routine and complex problems,...

  • Customer Service Associate

    4 weeks ago

    Honolulu, Hawaii, United States Wesco Full time

    Customer Service Representative at WescoAs a Customer Service Representative at Wesco, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and...

  • Customer Service Associate

    3 weeks ago

    Honolulu, Hawaii, United States JTB Hawaii Full time

    Job Title: Customer Service AssociateWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate at JTB Hawaii Travel, LLC.Job Summary:The Customer Service Associate will be responsible for providing exceptional customer service to Japanese and non-Japanese clients, briefing tours, and finalizing...

  • Customer Service Representative

    1 month ago

    Honolulu, Hawaii, United States Na Ali'i Consulting & Sales, LLC. Full time

    Job Title: Customer Service RepresentativeNakupuna Consulting & Sales, LLC. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Responsibilities:Provide timely...

  • Customer Service Liaison

    2 weeks ago

    Honolulu, Hawaii, United States Bishop & Company Full time

    Bishop & Company Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Bishop & Company in Honolulu, HI.The ideal candidate will possess excellent customer service experience and a strong ability to communicate effectively with customers via phone.Key...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, handling customer inquiries, and maintaining a clean and organized store environment.ResponsibilitiesProvide excellent...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Sodexo Full time

    Sodexo Customer Service Specialist Job DescriptionWe are seeking a skilled Customer Service Specialist to join our team at Sodexo. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service via phone,...

  • Customer Service Representative

    1 week ago

    Honolulu, Hawaii, United States Hertz Full time

    Unlock Your Potential as a Customer Service and Sales AssociateAs a Customer Service and Sales Associate at Hertz, you will play a vital role in maximizing revenue opportunities by actively offering products and services to our customers. You will ensure that our customers receive world-class customer service and sales support, while also building strong...

  • Customer Service Representative

    1 week ago

    Honolulu, Hawaii, United States Express Employment Professionals of Hawaii Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Express Employment Professionals of Hawaii. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and candidates.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    1 month ago

    Honolulu, Hawaii, United States Metasys Technologies Full time

    Job Title: Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Metasys Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction. **Key...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Walgreens Full time

    Customer Service Associate at WalgreensAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Provide courteous, fair, and efficient checkout service to customersRecommend items for sale to customers and suggest trade-up and/or...

  • Customer Service Representative

    6 days ago

    Honolulu, Hawaii, United States Mohawk Industries Inc Full time

    At Mohawk Industries, Inc., we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded. Your primary objective will be to ensure effective and efficient coordination between the...

  • Customer Service Representative

    1 month ago

    Honolulu, Hawaii, United States Par Pacific Full time

    Customer Service Associate OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and safe store environment.Key...

Customer Service Rep

3 months ago

Honolulu, Hawaii, United States Maximus Full time

Description & Requirements

Maximus is currently seeking Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

Training Schedule:
 Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:
30pm ET. No time off is permitted during training.

Pay and
Benefits:

  • Competitive pay rate based on the county in which you live
  • Additional bonuses available
  • Paid training
  • The opportunity to work from the comfort of your home
  • Supportive environment with peers who share your passion for improving people's lives
  • A career path that unfolds based on how you want to grow within the company

Essential Duties and
Responsibilities:

  • Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.
  • Customer service is the primary function.
  • Calls are basic and routine.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
  • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
  • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
  • Use computerized system for tracking, information gathering, and/or troubleshooting
  • Support Contact Center expectations as well as departmental and corporate policies and procedures
  • Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
  • Assist with Credit Bureau Requests utilizing established processes and procedures
  • Refer escalated calls or inquiries to appropriate levels as needed

Minimum Requirements

  • High School diploma or equivalent with 6 months of customer service experience.
  • Must be able to speak, read, and write in English fluently
  • Basic math and PC skills including MS Office applications required
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
  • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
  • Regular and predictable attendance is required
  • Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Additional Requirements as per Contract/Client:

  • Must reside in the U.S. and be a U.S. citizen
  • Must be able to pass a criminal background check
  • May be required to work scheduled holidays, overtime, and weekends
  • Must be able to effectively read a prepared / written script out loud
  • Cannot be in default on any federal student loans

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements:

  • Internet speed internet of 25 mbps or higher required (you can test this by going to )
  • Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
  • Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
  • All equipment will need to be picked up in our Jacksonville, FL office

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Hourly Base Pay Minimum for this Position

$ 17.20

Hourly Base Pay Maximum for this Position

$ 17.20

Estimated Salary: $20 to $28 per hour based on qualifications.