Technical Account Manager, Security Service Edge

1 month ago

San Carlos, California, United States Check Point Software Technologies Full time

Why Join Us?

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row , ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture - you belong with us.

We are looking for a Technical Account Manager with excellent technical skills and intuition, with a "can-do" approach.

We strive to be super professional, creative and passionate but most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.



Key Responsibilities
  • Interact effectively and deliver technical concepts to technical and nontechnical personnel alike
  • Work closely with product management and engineering teams to relay customer feedback and influence product development.
  • Provide guidance on technical and strategic aspects of customer engagements.
  • Provide technical expertise and support during onboarding and on going process.
  • Strong problem solving skills and a great Technical orientation to resolve issues
  • Independent and Self-motivated, proactive approach while owning the processes end-to-end
  • Attention to detail, highly organized, with an absolute focus on quality of result
  • Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage
  • Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.
  • Thrives under pressure
  • At least 5 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.)


Qualifications
  • Possess a deep understanding of the company's products and solutions.
  • Proven experience in matrix management.
  • International experience is requested.
  • Strong technical acumen with the ability to understand and communicate complex technical concepts.
  • Proven experience in presenting products and solutions
  • +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
  • Salesforce experience - an advantage
  • Good understanding of Secure Service Edge and SASE solutions- an advantage
  • Outstanding interpersonal and communication skills.
  • Demonstrated success in collaborating with cross-functional teams.
  • Strategic thinking and problem-solving abilities.
  • Experience in a customer-facing role, preferably in a Professional Services organizations.
  • Ability to travel as required.

Must be eligible to work in the US without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled

The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage range for this role is $100, ,000. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee's role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan.

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