Program Manager

2 months ago


Alpharetta, United States Matal Full time
Responsibilities Investigate reported escalations across multiple channels while providing timely and accurate responses to our partners. Develop and implement scalable solutions to support our global partners. Develop and maintain standard internal project and process documentation. Drive efficiency productivity and customer-experience improvements. Influence external partners effectively in collaboration with the Payment Partnerships team. Become an expert in core risk and support infrastructure tools systems and data.
Qualifications 4+ years of experience in operations project management business consulting or related fields. 2+ years of relationship and / or partner management. Experience working in an ambiguous space and driving projects from ideation to launch. Knowledge of core payment processing commerce platforms and risk systems. Experience driving cases through the process of resolution. Experience in assessing analyzing and resolving.
Key Skills Effective leadership interpersonal and communication skills. The ability to command respect and to create a sense of community amongst the members of the project teams. Good knowledge of techniques for planning monitoring and controlling programmes.
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