Director, Services Product Line Management

4 weeks ago

Remote, Oregon, United States Ciena Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

  • We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
  • We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
  • We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
  • We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
  • We know that financial security is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.
  • We realize time away to recharge is important. We offer flexible paid time off
  • Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Sr. Director, Services Product Line Management (SPLM), as the Director, Services Product Line Management (SPLM) – Maintenance and Managed, you will be responsible for Lead a team responsible for the global end-to-end lifecycle management of Ciena's Maintenance and Managed Service portfolio.

  • The Maintenance and managed portfolio include, but not limited to, the following capabilities:

Tiered Technical Support

Repair and Return

Managed Spares and Circular Economy services

Engineering Dispatch

Network Operations Center

Resident Engineering

Preventative Maintenance

  • Drive strategic and operating objectives, including product line P&L.
  • Orchestrate cross-functional actions and communications to ensure commercial success.
  • Lead, mentor, improve, and inspire a small group of Services Product Line Managers as a player coach.
  • Assess customer needs, product requirements, and market opportunities.
  • Define product strategies and value propositions.
  • Lead the development of the portfolio roadmap including launching new services and capabilities.
  • Own the global pricing and profitability strategy for the portfolio.
  • Perform competitive benchmarking and ongoing assessment of market performance.

What Does Ciena Expect of You?

  • Initiative – you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
  • A customer first mentality – what's important to the customer is also important to you.
  • Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.
  • Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
  • The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
  • Relationship builder – with a proven ability to influence at all levels, you're able to quickly develop trusted connections and get work done through others.
  • A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

  • Relevant industry/product line management experience with a successful track record of leadership and increasing responsibility.
  • BS in Engineering preferred, MBA highly desirable.
  • Experience in the delivery, operations, commercial management, and/or sales aspects of a technology services organization.
  • Solid technical and business background in the technology services and optical networking industries.
  • Keen business sense and general management experience.
  • Strong program and project management skills.
  • Seasoned people skills and ability to achieve results through cross-functional alignment.
  • Collaborate with many stakeholders from sales, service delivery, accounting, finance, marketing, service quoting and renewal.
  • Marketing expertise in product, pricing, positioning, and promotion disciplines.
  • Persuasive communication and presentation skills.
  • Continuous improvement mindset
  • Ability to prioritize and managed time management effectively.
  • The role is global in nature and will require occasional early or late meetings to support stakeholder around the globe and occasional international travel.

#LI-BS1

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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