Front Desk Agent

3 weeks ago

Saint Helena, United States Wine Country Inn Full time
FRONT DESK AGENT | WINE COUNTRY INNPOSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

THE TASK AT HAND:Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests Building memorable relationships with hotel guests in line with our service standards Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guests Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance Politely enforcing established policies and procedures Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering Conducting walkthroughs for safety, security, and overall cleanliness Performing safety duties and adhering to predetermined protocols in the event of an emergency situation Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. WHAT WE'RE LOOKING FOR:Liaise and communicate positively with guests, colleagues, and vendors Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance Inputs and receives resident information into Opera and other interfaces as required Execute all cashiering processes, inclusive of posting charges to accounts in Opera Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management Comply with company and departmental rules and regulations at the hotel Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards Communicate all GST complaints and issues to the Housemaster and/or Supervisor Conduct multiple property safety and security walks-through In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager. Perform any other reasonable duties as required by management WHAT'S IN IT FOR YOU:401(k) retirement plan Medical, dental, vision and life insurance Employee discounts at our Hotels and Restaurants nationwide Paid Time Off and Sick Pay Holiday pay Professional development and career advancement opportunities Company InformationMORE ABOUT US:

ARRIVE by Palisociety is part of Palisociety, a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to ARRIVE hotels, we also operate Palihouses, Palihotels, Le Petit Pali, and an independent collection of hotels including Hotel Grand Stark and Silver Lake Pool & Inn. We strive to offer thoughtful, comfortable accommodations full of low-key luxuries and modern conveniences in the world's most special neighborhoods. Our hotels and restaurants are filled with warm hospitality and friendly staff, so locals and visitors alike have meaningful and inspiring experiences.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us

For more information, visit or follow @lepetitpali

For more information, visit *** or follow @palisociety

For more information, visit *** or follow @arrivehotels

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

We are an E-Verify Employer/Somos un empleador de E-Verify.

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